Forum Discussion

Retired_Member

Jan 19, 2018

Airplay music stream freezing with RBK40

Hi, I received my Orbi system RBK40 today. The installation went well and the speedness is as expected, however I have issues with streaming music using Airplay. Every minute or so the music ...

Troubleshooting

Retired_Member

Jan 23, 2018

Thanks for your reply.

In the meanwhile I made following observations:

- When I stream simultaneously on my Apple TV, which is wired directly to Orbi, there is no freezing

- Screen sharing between two macs is also freezing, I never had this issue with a router before

I now lowered the 2.4ghz band to 75%. It didn't solve the issue.

Baptiste

Retired_Member

Jan 24, 2018

Hi,

I tried with lowering the 2,4ghz band to 50% and 25%. It didn't help.

I then reverted to factory default settings. Same issue after reconfiguration.

Last day before I sent it back and let know potential buyers to be careful.

Regards,

Baptiste

Retired_Member
Jan 24, 2018
Me again,

I downgraded to the Router Firmware Version V1.11.0.20 as per instructed here. This is an operation for advanced users only. It fixed immediatly the freezing issue, however I guess that the new firmwares were bringing other updates from which I obviously don't benefit now.

Any comments from a support perspective?

Baptiste
- PyroDog
  Apprentice
  Jan 24, 2018
  This is also my experience with the newer firmwares. It seems they get worse over time.
  Firmware version 2.0.0.74 is what I recommend.
  - Retired_Member
    Jan 27, 2018
    Thanks!
    
    I installed 2.0.0.56, which is the equivalent for the RBK40 and confirm that this version is also stable.