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Forum Discussion
Tranq01
May 17, 2020Follower
Alexa stopped working on Orbi rbk50v
Alexa stopped working after a week. Tried logging in and out of Amazon account on the Netgear app. Confirmed latest firmware is updated too. It seems this is a reoccurring issue for Orbi. Someone post...
Blanca_O
May 24, 2020NETGEAR Employee Retired
Hi Tranq01
Welcome to NETGEAR Community!
Is there any error message when you try logging in your Amazon account on the Orbi App?
Please provide the Orbi App version.
Have you tried to uninstall and reinstall the Orbi app?
Try performing the troubleshooting steps here:
Regards,
Blanca
Community Team