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All devices show connected to router in mobile app but not in PC
When I log in to the mobile app, it shows all the devices connected to the router and none to the two satallites. When I connect to the router from my PC, it shows devices are connected to the satallites. How do I fix that in the mobile app?
App iOS version 2.2.11.0
Orbi firmware version 2.2.1.210 on router and both RBS50 satallites.
Sorry for my late reply. I did go home to check this and found that Daisy Chain WAS off. I think a day or 2 later, there was an update pushed to iOS. Since then, it's been fine.
8 Replies
If you go to the Network Map in the Orbi app and refresh that page by pulling it down, and then select the satellite from the map will you then see all devices correctly?
I pulled down on the Network Map and got the little refresh ring at the top. Once that updated, there was no change. The satallites say "No connected device found".
- Is this for wired devices or even wireless?
- There is a similar issue in the Android app that I never saw for IOS app, where the app gets confused when the SSID name (or the satellites' names) has spaces. Can you please check this and test to change that to see if it's a similar issue.
