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dja2k's avatar
dja2k
Aspirant
Jul 30, 2020

Amazon Echo and Google Home are both delayed

Recently I have problems with Amazon and Google's home speakers.  They wake up but take long to respond, mostly throwing out the "something went wrong, try later".  The Orbi system is up and running, internet is working flawless in all other areas, ethernet and wifi.  I thought maybe something might be blocking their outbound connection, maybe the built in filtering of Bitdefender or something, I honestly don't know, but its driving me nuts.  Anyone else seeing this behavior lately?

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Jul 30, 2020

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

    Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

     

    One User Experience/Configuration:
    https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026