NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Amazon fire stick RBR40
We have an orbI80 that is not happy with an Amazon firestick. All other devices connect fine. Firestick says it is connected to the wifi but when we go to netflix we get an error message NW-2-5
Fir...
Ok, I have resolved this. I reduced the MTU size from 1492 to 1464 and it now logs in fine. It also appears to have fixed another issue on my network whereby my wifes phone would not connect to the LinkedIn app for anyone searching for this combination! I found this here: https://community.netgear.com/t5/Orbi/RBKR50-MTU-Setting-Query-for-Netflix/td-p/1660878
stratified wrote:
We have an orbI80 that is not happy with an Amazon firestick. All other devices connect fine. Firestick says it is connected to the wifi but when we go to netflix we get an error message NW-2-5
Firmware version 2.2.1.210
Have tried changing DNS and channel but does not help.
Can access netflix from laptop using the orbi router so the problem is not with streaming - must be a problem with the router settings for the firestick??
Any suggestions??
The Netflix error code NW-2-5 indicates a network connectivity issue, which means that there is something preventing the device from connecting to Netflix.
Two areas to check in Orbi for this device:
- Do you have Parental Control enabled? Please check that the device is allowed the needed access in Circle or OpenDNS
- Access Control. Please check that the device is not in the access control block list.
Did you ever resolve this? I ahve the exact same issue.
Firestick 4k
Netflix error NW-2-5
Orbi RBK53
All connectivity checks done in the Netflix app appear ok
Switch Firestick to personal hotspot on phone and no error
OP hasn't posted back his there initial post.
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
stuartjsmith wrote:
Did you ever resolve this? I ahve the exact same issue.
Firestick 4k
Netflix error NW-2-5
Orbi RBK53
All connectivity checks done in the Netflix app appear ok
Switch Firestick to personal hotspot on phone and no error
- I have a netgear dn200 in bridge mode, and the orbi is running in router mode. Netflix works on every other device in the house, just not on the firestick 4K. The firestick 4K will work on my mobile network though when connected to the hotspot. I even got the shop the replace the firestick in case it was an issue with that one, but it didn’t help.
