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Solved
Amazon fire stick RBR40
We have an orbI80 that is not happy with an Amazon firestick. All other devices connect fine. Firestick says it is connected to the wifi but when we go to netflix we get an error message NW-2-5
Fir...
Ok, I have resolved this. I reduced the MTU size from 1492 to 1464 and it now logs in fine. It also appears to have fixed another issue on my network whereby my wifes phone would not connect to the LinkedIn app for anyone searching for this combination! I found this here: https://community.netgear.com/t5/Orbi/RBKR50-MTU-Setting-Query-for-Netflix/td-p/1660878
Did you ever resolve this? I ahve the exact same issue.
Firestick 4k
Netflix error NW-2-5
Orbi RBK53
All connectivity checks done in the Netflix app appear ok
Switch Firestick to personal hotspot on phone and no error
OP hasn't posted back his there initial post.
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
stuartjsmith wrote:
Did you ever resolve this? I ahve the exact same issue.
Firestick 4k
Netflix error NW-2-5
Orbi RBK53
All connectivity checks done in the Netflix app appear ok
Switch Firestick to personal hotspot on phone and no error
- I have a netgear dn200 in bridge mode, and the orbi is running in router mode. Netflix works on every other device in the house, just not on the firestick 4K. The firestick 4K will work on my mobile network though when connected to the hotspot. I even got the shop the replace the firestick in case it was an issue with that one, but it didn’t help.
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?Try enableding Beamforming and MIMO.
stuartjsmith wrote:
I have a netgear dn200 in bridge mode, and the orbi is running in router mode. Netflix works on every other device in the house, just not on the firestick 4K. The firestick 4K will work on my mobile network though when connected to the hotspot. I even got the shop the replace the firestick in case it was an issue with that one, but it didn’t help.- I don’t think this is anything to do with satellite positioning. Everything else on the firestick works fine e.g. amazon prime video, plus I can plug in an old style fire stick with Netflix on and it works absolutely fine. It is specifically the combination of the new fire stick 4K, Netflix and the Orbi. I will experiment with the other setting you have mentioned thanks!