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Solved
Amazon fire stick RBR40
We have an orbI80 that is not happy with an Amazon firestick. All other devices connect fine. Firestick says it is connected to the wifi but when we go to netflix we get an error message NW-2-5
Fir...
Ok, I have resolved this. I reduced the MTU size from 1492 to 1464 and it now logs in fine. It also appears to have fixed another issue on my network whereby my wifes phone would not connect to the LinkedIn app for anyone searching for this combination! I found this here: https://community.netgear.com/t5/Orbi/RBKR50-MTU-Setting-Query-for-Netflix/td-p/1660878
Sounds like a HW issue with the stick. If other sticks are working with default MTU values and this one partiuclar stick isn't and your having to intervien for it, then this is a work around for the stick, not the Orbi. Probably a faulty batch of sticks.
That was my initial thought too, and after a load of messing about (and yelling:)) I did take it back and exchange it. I had to wait a week because they had none in stock, so the chances of the second stick being the same batch would be low I think. This only affected the netflix app, on the original 4k stick I bought, and the exchange. Netflix works fine on my two other (non-4k) sticks. I have verified the issue by reverting the MTU back to 1492, and it indeed fails to connect to Netflix. I am not dubious that this is the fix, but I am confused as to why it is the fix.
A week would not be long enough. Batches can come in hundreds or thousands. You would have to get one from maybe a online e-tailer some place to get into some thing different.
So Non 4K sticks work and 4K doesn't work with default MTU values? This would be something Amazon FS should look at.
stuartjsmith wrote:
That was my initial thought too, and after a load of messing about (and yelling:)) I did take it back and exchange it. I had to wait a week because they had none in stock, so the chances of the second stick being the same batch would be low I think. This only affected the netflix app, on the original 4k stick I bought, and the exchange. Netflix works fine on my two other (non-4k) sticks. I have verified the issue by reverting the MTU back to 1492, and it indeed fails to connect to Netflix. I am not dubious that this is the fix, but I am confused as to why it is the fix.