Device: Sony Z2 Tablet running Android 6.0.1 (last Update from Sony) ORBI50 AC3000 with latest firmware (V2.2.1.210) Never had any issues with a Netgear Nighthawc AC1900 R7000 running on DD-WRT which was replaced by the Orbi System.Tablet is connected using 2.4 Ghz to the main router. I deactivated the satelites - problem remains: The internet connection is working fine until all of the sudden it stops working. The device is still connected to the Wifi but it shows that there is no internet connection. Also it is not possible to access local ressources like the Orbi Router, Printer etc. When I deactivate Wifi and reactivate it's working again. Other devices like Win10 Thinkpads or iOS devices don't have any issues.

chris_at wrote: ...... 1 1 ms 1 ms 1 ms 192.168.1.12 78 ms 27 ms 50 ms 172.16.22.170 ...... Both 192.168.1.1 and 172.16.22.170 are private addresses so you actually have double NAT, and I believe this is the main source of the issue!

Ok so actually after a software update I was able to setup the LTE Router in Bridge mode. So no double NAT anymore - guess I should have done that before but who changes something thats working perfectly well - at least it seemed so ;) So lets see if that fixed the problem. Will take 1-2 days to confirm.

chris_at wrote: Device: Sony Z2 Tablet running Android 6.0.1 (last Update from Sony) ORBI50 AC3000 with latest firmware (V2.2.1.210) That's not the latest firmware. Download and install v.32 to see if problem persists.

Where do I get this firmware?The update function says 2.2.1.210 is the latest and also on the product support page there is only this version available.I then found a page for 2.3.0.32 saying "If you’re manually updating the firmware using a browser, you cannot update the firmware directly to v2.3.0.32. You must first update the firmware to v2.2.1.212. After updating the firmware v2.2.1.212, your Orbi router will reboot, and then you can update to v2.3.0.32. " So I need to get 2.2.1.212 first ... is there actually a support page that lists all available versions and why is 2.2.1.210 listed as current if newer versions exist? Or are these version still beta / unstable?

If you read the forum thread titles, you will find exactly what you are looking for. https://kb.netgear.com/000060603/RBR50-RBS50-Firmware-Version-2-3-0-32 Here is intermediate firmware link: https://www.dropbox.com/s/34qdnx73uikusf7/RBR50-V2.2.1.212.zip?dl=0

Android Device can't connect to network ressources although stays connected to Wifi

34 Replies

Chuck_M
Mentor
Mar 05, 2019
chris_at wrote:

Device:

Sony Z2 Tablet running Android 6.0.1 (last Update from Sony)

ORBI50 AC3000 with latest firmware (V2.2.1.210)

That's not the latest firmware. Download and install v.32 to see if problem persists.
- chris_at
  Tutor
  Mar 05, 2019
  Where do I get this firmware?
  
  The update function says 2.2.1.210 is the latest and also on the product support page there is only this version available.
  
  I then found a page for 2.3.0.32 saying
  
  "If you’re manually updating the firmware using a browser, you cannot update the firmware directly to v2.3.0.32. You must first update the firmware to v2.2.1.212. After updating the firmware v2.2.1.212, your Orbi router will reboot, and then you can update to v2.3.0.32. "
  
  So I need to get 2.2.1.212 first ... is there actually a support page that lists all available versions and why is 2.2.1.210 listed as current if newer versions exist? Or are these version still beta / unstable?
  - Chuck_M
    Mentor
    Mar 05, 2019
    If you read the forum thread titles, you will find exactly what you are looking for.
    
    https://kb.netgear.com/000060603/RBR50-RBS50-Firmware-Version-2-3-0-32
    
    Here is intermediate firmware link:
    
    https://www.dropbox.com/s/34qdnx73uikusf7/RBR50-V2.2.1.212.zip?dl=0

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Android Device can't connect to network ressources although stays connected to Wifi