I've had it.. I can't take it anymore. I've tried and tried and tried to get this peice of crap system to work. I purchased it in Dec 2017 from Amazon. I have not purchased any "Product Support" packages from Netgear and I will likely never purchase anything from Netgear ever again. I will spit horribly negativity about them every chance I get. All of that aside, do I have any options to return my defective units so that Netgear can send me more defective units before I just throw my existing defective units in the trash (I'll actually just burn them to eliminate the risk of anyone else having to deal with these little nightmares)?

Contact NG support and ask for an RMA. Others have mentioned that after getting a new system, it's worked. DarrenM Christian_R

2OrbiOrNot2Orbi, I have sent you a message. Please respond at your earliest convenience. ~Christian

After sending my contact information to Christian, I was contacted by Netgear support. Gave them all of the Model Numbers, Serial Numbers, etc. They called me a few days later (Thursday 9/6/18) and went through an hour and a half of troubleshooting on the phone. Factory Resets, Pairing, Moving them around... no luck. Agent decided that at least one of my units were defective and instructed me that she was going to talk with her supervisor to determine which units to replace or whether they were going to just send me an entirely different system and that they would call me back the next day to let me know. I told her that I would be travelling, but would be available to take the call. They called me back the next day (Friday 9/7/18) and wanted to do more troubleshooting, but since I wasn't at home I didn't have physical access to anything. I was told that "it shouldn't take more than an hour". They asked if they could call back on Monday 9/10/18... today is 9/12/18 and I haven't heard from them.

Hello 2OrbiOrNot2Orbi, Thank you for the update. I have requested for the support team to follow up with you as soon as possible. ~Christian

Any options after 90 days to return defective RBK30 unit?

18 Replies

FURRYe38
Guru - Experienced User
Aug 31, 2018
Contact NG support and ask for an RMA. Others have mentioned that after getting a new system, it's worked.

DarrenM

Christian_R
Christian_R
NETGEAR Employee Retired
Aug 31, 2018
2OrbiOrNot2Orbi,

I have sent you a message. Please respond at your earliest convenience.

~Christian
- 2OrbiOrNot2Orbi
  Aspirant
  Sep 12, 2018
  After sending my contact information to Christian, I was contacted by Netgear support. Gave them all of the Model Numbers, Serial Numbers, etc.
  
  They called me a few days later (Thursday 9/6/18) and went through an hour and a half of troubleshooting on the phone. Factory Resets, Pairing, Moving them around... no luck. Agent decided that at least one of my units were defective and instructed me that she was going to talk with her supervisor to determine which units to replace or whether they were going to just send me an entirely different system and that they would call me back the next day to let me know. I told her that I would be travelling, but would be available to take the call.
  
  They called me back the next day (Friday 9/7/18) and wanted to do more troubleshooting, but since I wasn't at home I didn't have physical access to anything. I was told that "it shouldn't take more than an hour". They asked if they could call back on Monday 9/10/18... today is 9/12/18 and I haven't heard from them.
  - Christian_R
    NETGEAR Employee Retired
    Sep 12, 2018
    Hello 2OrbiOrNot2Orbi,
    
    Thank you for the update. I have requested for the support team to follow up with you as soon as possible.
    
    ~Christian
FURRYe38
Guru - Experienced User
Sep 12, 2018
Christian_R
FURRYe38
Guru - Experienced User
Sep 12, 2018
Christian_R

Forum Discussion

Any options after 90 days to return defective RBK30 unit?