My audio cuts for a split second every so often. each device varies but it usually when i’m streaming audio. It can be on any type of devices, computer, tv, ipad, etc

pauld765 wrote: If I understand this correctly having my Orbi setup in AP mode will basically be extending my ATT network? So I have to have all my devices connected to the ATT network. ----No. it just leaves the ATT device managing the routing features like QoS, NAT, DHCP, etc. You can disable its wifi and rely on the orbi for wifi. Also turning off the ATT wifi did help some, but not fully. My house is its 2700 sq ft with plaster walls. Is it possible the Orbi satellites can be interfering with each other too?----No, the whole purpose of the satellites is to connect to each other. I have occaisionally seen issues when there's to many satellites but its a bit rare of an occurence. I didn't see it at my place until I was runnig 3x satellites including my router. And that was on 3200 sqft. My computer improve a lot, but my TV still has this split second audio pause and gives off a quick little spike sound.

Audio cuts for a split second | NETGEAR Communities

14 Replies

plemans
Guru - Experienced User
Sep 07, 2021
You didn't really give us much to go off here.

Your audio cuts out occassionally.

On what devices? ( i get all devices but how are they being used)

wired?

Wireless? if wireless 2.4ghz or 5ghz?

Using what app?

what modem/gateway do you have?

What router do you have?

firmware on them?

How often does it happen?

how big is the home?

What materials is your home made off?

Does it matter how far from the router or where you're att?

we need full details to help. Its tough to help with minimal info.
- pauld765
  Guide
  Sep 08, 2021
  I am running ATT Fiber Arris BGW210-700 hardwired to Orbi Netgear RBK50 (with two satellites). Everything is updated and all firmware is updated to the latest release. I stream everything, so all my devices are wireless and I have a strong full bar signal throughout my house. My speed test is always above 300 mbps. My obri doesn't have the option to pick between 2.4 or 5ghz, I believe my devices see it as one. When I am streaming I am using FireTV, Google TV, Netflix, Disney, HBO, YouTube, Prime, or AppleTV; doesn't matter what they all give me the same issue. My PC computer or ipad will have the audio sync off by a good one second and my Sony TV or Samsung TV will just do a split second pause or the audio it will be off very slightly.
  - plemans
    Guru - Experienced User
    Sep 08, 2021
    Do you have your arris properly setup in passthrough/modem only mode?
    
    Or your orbi in access point mode?
    
    otherwise you're in a double nat and it can cause issues.
    
    https://kb.netgear.com/30186/What-is-Double-NAT

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Audio cuts for a split second