My wife and I both have Samsung S6. Recently received an update to the phone and afterwards it no longer stays connected to Orbi. My Orbi is on version 2.0.0.74. I tried rolling back to 1.11.0.20 like some posts suggested but within a 60 seconds it auto-updates its firmware back to the latest. Both phones says "Authenication Error Occurred" under the WiFi network. If I turn off WiFi and back on it will reconnect. But within 30-60 seconds it disconnects with the error again. In addition to firmware I have factory reset the Orbi which didn't resolve the issue. Thanks

Same for me... after I updated last week on our phones (two Galaxy S6 and one Galaxy S7 - Verizon), none of our phones can keep a solid WiFi signal. Sometimes it disconnects after 5 minutes, sometimes 30 minutes. Often the phone says 'Authentication Error Occured'. I have also had massive issues using both my Satellite and main Router, so I have take the Satellite offline (powered off) to simplify the situation. I am also running the latest BETA firmware (2.0.0.76). The funny part is that today I have turned the WiFi back on with my ISP router and even tho it sucks, it still works better than the ORBI. This is completely maddening for a system so expensive.

My wife and I are in the same boat. We both have samsung galaxy S6 phones and received the same update. We too can no longer stay connected to our orbi. Our phones display an authentication error and we must turn Wi-Fi off and back on to re-connect. I have factory reset the phones and reloaded all phone updates yet the problem persists. We have loved our orbi up til now. I would love some help in fixing this problem.

I am in the same boat. I am randomly being forced offmy network by this again and again after updating the S6.Any netgear folks have hints as to how to debug the logs?

Yes, the issue was preciptated by a phone update, but all my phones are still able to connect to my ISP Router WiFi just fine but they will not hold a connection on the Orbi. So, with all of the other issues I have with the Orbi, it seems that perhaps the Orbi is a bit fragile still. I guess in my line of thinking, that if the phones can hold a connection on the other WiFi just fine, that they should be able to do the same on the Orbi. Additionally, I *have* looked to see if there are any issues after the Verizon update last week and I was not able to find any reports of WiFi issues after the update. Im really hoping that maybe this just helps the Netgear folks figure out what is going on with the Orbi. I have removed my Satellite at this point, disabled many of the advanced WiFi features and updated to the latest firmware (2.0.0.76) trying to get stable internet. I had plenty of issues on 2.0.0.74 as well prior to the Verizon update, but this phone update made it all substantially worse.Also, since this is happening the same way on all 3 phones, the only common hardware here is the Orbi.

I have the same issue on a Samsung A5 (but not on a OnePlus 3T),,,

Authentication Error Occurred | NETGEAR Communities

70 Replies

lbh1055
Aspirant
Jan 29, 2018
Same issue with my S6. Hoping this gets addressed before my 30 day return window closes.
- bolingde
  Guide
  Jan 29, 2018
  I wouldn't hold my breath, my believe is netgear will let people use the public network fix until the s6 disappear.
ah42
Tutor
Feb 01, 2018
I just want to point out that this is definitely NOT just an issue with Samsung firmware. This is an issue caused by the Orbi router, firmware, and 5 ghz band. I have the same authentication issue on my LG G6 and Asus 3S 10 tablet. Both of these devices have connected and worked fine with other multi-band systems. But as soon as I got my Orbi in yesterday I have 3 devices that won't connect or stay connected to it at all. Even my Macbook Pro gives me an "invalid password" message even though the password is correct. All of these devices have not reported the same issues with other brands of routers. I don't feel like waiting around on Netgear to release a fix so I'm probably just going to return mine. I had high hopes for this system but it seems Netgear is in the middle of a firmware update fiasco and I got in at the wrong time.
- bolingde
  Guide
  Feb 05, 2018
  As a few have already stated, if I hadn't already invest in my system I would probable look for another solution as well. The fact that is has not been fixed lead me to think Netgear just doesn't have either the staff or desirer or both to fix this problem. I've worked around this issues but makes me think what if it wasn't a issue with a work around, you'd just be dead i the water for who knows how long waiting on a fix.
  - zoro25
    Aspirant
    Mar 25, 2018
    Running 1 RBK50 and 2 RBS50's with an Galaxy S6 Edge and also have the same issue,
    
    This makes the Orbi's unusable for me and the workarounds of unprotected network or only using 2.4Ghz also won't work.
    
    Can't believe this hasn't been fixed yet.
    
    Luckily I'm only about a week and a half into ownership, to me, it looks like a blacklist issue as my phone was working fine until I changed the SSID and not being blocked out, with the "fake error message"
    Authentication error occurred,
    Also, my satellites also disconnected as have all of my other devices over WIFI so only ethernet devices are currently working.
BajanDreadhead
Guide
Mar 30, 2018
Mine has been working well for a few months on a S6 active. I can't even remember what I changed but I can tell you that it does work for some people.
- Fboyle
  Aspirant
  Apr 20, 2018
  My wife and I recently moved to T-Mobile and Samsung Galaxy S9 phones. We've had no authentication error issues with the S9 platforms to date.
  - Liteglow
    Aspirant
    Apr 20, 2018
    Have you seen this:
    https://www.androidpolice.com/2017/12/24/android-8-oreo-may-causing-wi-fi-connection-problems-mesh-routers-like-netgears-orbi/

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Authentication Error Occurred