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Forum Discussion
Authentication Required using Orbi with Google Fiber
So I bought the Orbi system and used it flawlessly with TWC cable internet. Took the Orbi to my new house where we had Google Fiber installed. Unfortunately, some web pages ask for username and password for authentication. If you switch and use the router that is built into the Google Fiber box I have no issues. I can't believe I just wasted $400 bucks for a wireless mesh system that doesn't work. Google installers had no clue. If anyone knows of something I am missing in settings, etc. please let me know.
22 Replies
The difference is the google fiber must require a login to use the internet service were the twc cable internet service was constant on service you may have to resetup to the Orbi system to match your new isp's requirements and not to twc's as it was once set up for.
Twc's service is dynamic ip address system were company has control though their modem of your ip address and internet speed.
Google may be closer to a dsl type service were your require to use a users name and passphrease to use their service given to you in a letter like att did some times years ago with their dsl service I have not seen how att handles their set up with newer tv/phone/internet services set up process.
One possible answer thinking about it you could have the google modem/router set up as a bridge and let your netgear router work as a normal router the isp modem should be able to handle the logging in part and pass the Internet to your netgear router just you did your twc Internet service.
I hope this crazy idea works for you.
- There's no login required for Fiber. Unfortunately, Orbi hasn't been around long enough nor has Fiber to find more with same issue. Can't find any settings in Fiber setup to change the way they play together.
You could use the google router, and then set up Orbi as an access point.
- What's the difference? I want the internet piped through the google network box into the Orbi and then broadcast throughout and to the Satellite unit. But it shouldn't be blocked by anything. Doesn't make sense
Doctorold wrote:
What's the difference? I want the internet piped through the google network box into the Orbi and then broadcast throughout and to the Satellite unit. But it shouldn't be blocked by anything. Doesn't make sensehttps://support.google.com/fiber/answer/2446100?hl=en ...you cannot use your own router in place of the Fiber Network Box...
The simplest way to set it up is to connect Orbi to that fiber network box's built-in router, and configure Orbi as an access point.
- Okay, so that's how they set it up and it asks for authorization on websites. That didn't really tell me anything new. That's why I'm here hoping to find a setting or setup that will get past this error
I have a modem from spectrum and use a dual router wired from lan port of modem to the internet of the router as a normal router just the modems wifi is turned off .
- So just for giggles, went into Fiber settings again and turned wifi off. But in Orbi settings, there is nothing to set it to bridge mode. Went online anyway to check and it's the same. What's really odd is some pages load, others need authorization. I checked someone's twitter fine but going to ESPN, CNN, and others don't work. Anyway. I ran some speed tests on both networks (Google Fiber Box and Orbi) and there was little difference in speed albeit I didn't have the satellite hooked up for Orbi. If I can get decent speed far away from the Google box then I guess I'll have to be satisfied. Anyone interested in purchasing a wireless mesh system?
Strange the Orbi should be able to operate as a access point other people who use fiber internet have used gateways from their isp's and netgear routers together before and not had problems like this sure lan cable pluged into the wrong port or a bad cable.
Doctorold wrote:
But in Orbi settings, there is nothing to set it to bridge mode.You don't want bridge mode, you want to set up the Orbi as a wifi access point. That's usually called AP mode, and it's described on page 75 of the Orbi manual here: http://www.downloads.netgear.com/files/GDC/RBK50/Orbi_UM_EN.pdf
If you don't use port forwarding, you can also keep using the Orbi in router mode, just connect it's internet port to a lan port of the google network box (and don't connect anything else to the google network box).
Either way, if the network box has wifi, you'll want to turn that off.
So I went back and tried again. Cutoff wifi on my Google box. I have the Orbi connected via Ethernet to the Google box. Then I connect via wifi to my Orbi network. I tried to login via orbilogin.com but it wouldn't take the username and password (basically like the same request it gives me when I have tried to use it as a router) It finally gave me a page that said enter the serial number and we'll help you with your password. I did that and got ......"page not found". I have the Netgear genie app installed but it has no settings to adjust between router and access point. I'm stuck and frustrated. Guess I have wasted $$$ unless I can find someone who wants and Orbi. Used to work great on old fashioned cable internet.
- I tried again, this time using my wife's laptop to try the orbilogin and it worked. I was able to choose access point and so far, all devices seem to work without any authentication messages popping up. Thanks for the suggestions. I'm still baffled why it didn't work the old way and still don't understand the difference in an access point but if it works I guess I shouldn't care. The biggest help this gives me is the Satellite unit for the Orbi floods a very dead spot in my house with a signal. I could live with just the Google Box wifi but now we have good coverage
