Auto firmware update resets router to factory default settings.

Support, I second what mkepeter is saying in his post. This morning found the router reset to factory settings. If I was on business travel my mother would not be capable of going through the “NEW” setup. Internet is the only way she has to make calls with Wi-Fi calling so very important that the network is online. All other electronics I use give a notification if there is a new update!! WHY IS NETGEAR DIFFERENT?

I would do a manual load of the FW files on the RBR. Then factory reset and setup from scratch. Be sure to save off a backup configuration to file as well.

Try the 30-30-30 reset as well before re-loading the FW file. Let us know if this helps. Others reported this fixed this on the 20 series Orbi.

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mkepeter wrote:

The past two firmware updates have reset my router to factory defaults requiring me to reconfigure the router to my settings.  All wireless devices are disconnected until I can complete this.  The recent firmware update/factory reset left me unable to connect to wireless cameras and lighting systems while traveling.  Not cool.

 

Is there a way to disable the auto firmware updates? I've wised up and now have a backup of my settings to restore when the next firmware update happens.  Current installed firmware version is V2.3.1.44.

 

I have contacted support twice now.  They have stopped responding to my requests on what recommendations they may have for my issue or if I can disable auto-updates.  This is my first Netgear/Orbi system, and  I really want to see this setup work out...

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