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Forum Discussion
Backhaul status “config sync”
I bought 2 additional satellites, setup was easy, all was fine and then my original satellite from the kit now shows as Amber in the iOS App and has a Backhaul Status of Config Sync. I have tried mult...
I would set up IP address reservations ON the router for the satellite(s) as you get them added and installed after the factory reset...
Has anyone figured this out. I have tried everthing I can think of
Rebooted Satelite
Rebooted Router
Factory Reset Satelite(Don't think this works because it tries to connect again even after I factory reset the satelite and delete it from the router)
Rolled Firmware back to to the last 4 versions and then back to most current.
Connection if wired is good and stable
Tried to go back to wireless connection between router and satelite and backhaul status goes back to "Config Sync"
Turned off Daisy Chain(I have a wheel and spoke setup)
Called Tech Support and they had me
Generate Backhual Password in Advanced Settings (NO GO)
Reset Satelite (NO GO)
Hardwired Satelite (WORKS! No Surprise)
Run Setup Wizard (Did not detect Seond Satelite)
Told to Monitor and call back if they do not connect.
Oh and adding a reservation did not help either.
I get a "Config Sync" error on backhaul status while the Satellite is hard wired and I change a cable on the RBR40. To correct this I have to unplug the Ethernet cable on the Satellite, let it connect the Backhaul via WiFi and than reattach the cable.
This only happens with one of the Satellites making me wonder if it is defective.
How is NetGear on swapping out potentially bad HW? Do they offer advanced replacements or quick turn around on return to replace?
You'll need to contact NG support for RMA. I believe they only swap out the entire system...Ask and see.
swieder wrote:
I get a "Config Sync" error on backhaul status while the Satellite is hard wired and I change a cable on the RBR40. To correct this I have to unplug the Ethernet cable on the Satellite, let it connect the Backhaul via WiFi and than reattach the cable.
This only happens with one of the Satellites making me wonder if it is defective.
How is NetGear on swapping out potentially bad HW? Do they offer advanced replacements or quick turn around on return to replace?