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Forum Discussion
Backhaul status “config sync”
I bought 2 additional satellites, setup was easy, all was fine and then my original satellite from the kit now shows as Amber in the iOS App and has a Backhaul Status of Config Sync. I have tried mult...
Has anyone figured this out. I have tried everthing I can think of
Rebooted Satelite
Rebooted Router
Factory Reset Satelite(Don't think this works because it tries to connect again even after I factory reset the satelite and delete it from the router)
Rolled Firmware back to to the last 4 versions and then back to most current.
Connection if wired is good and stable
Tried to go back to wireless connection between router and satelite and backhaul status goes back to "Config Sync"
Turned off Daisy Chain(I have a wheel and spoke setup)
Called Tech Support and they had me
Generate Backhual Password in Advanced Settings (NO GO)
Reset Satelite (NO GO)
Hardwired Satelite (WORKS! No Surprise)
Run Setup Wizard (Did not detect Seond Satelite)
Told to Monitor and call back if they do not connect.
Oh and adding a reservation did not help either.
I get a "Config Sync" error on backhaul status while the Satellite is hard wired and I change a cable on the RBR40. To correct this I have to unplug the Ethernet cable on the Satellite, let it connect the Backhaul via WiFi and than reattach the cable.
This only happens with one of the Satellites making me wonder if it is defective.
How is NetGear on swapping out potentially bad HW? Do they offer advanced replacements or quick turn around on return to replace?
You'll need to contact NG support for RMA. I believe they only swap out the entire system...Ask and see.
swieder wrote:
I get a "Config Sync" error on backhaul status while the Satellite is hard wired and I change a cable on the RBR40. To correct this I have to unplug the Ethernet cable on the Satellite, let it connect the Backhaul via WiFi and than reattach the cable.
This only happens with one of the Satellites making me wonder if it is defective.
How is NetGear on swapping out potentially bad HW? Do they offer advanced replacements or quick turn around on return to replace?
Both Satellites are now showing Wired and Connection=Good.
One Satellite had to be factory reset, and powered up near the AP. Initially wireless and than wired. After it was all sync'd than I moved it back to the basement, wired it up and Connection=Good.
The second Satellite was trickier. Initially I had it connected to an old MI424WR-Gen3I Fios Router that I configured to be a MOCA adapter. Broadband, Routing and WiFi were all off. I have other devices (Roku and Onkyo receiver) hooked up to it via Ethernet and they work fine. The Orbi Satellite would show as "Config Sync" or ignore the wire and connect via 5G. I moved the Satellite to the other end of the floor and wired it via another drop that was being used for my Vz 4G Network Extender. I plug the Net Ext into the 2nd Orbi Sat LAN port and voila! Everything looks good now.
I may have a setting wrong on the "MoCA adapter" or the Orbi Sat may just not like MoCA. Roku works fine via an Ethernet cable, but not the Orbi Sat. Be nice to fugure this out. For now my new set up is working, so going to leave it alone.
I hope this helps other FiOS users. Tthings look stable. My AP Ring is still Magenta, but that seems to be cuz I am using the LAN port for my Internet connection and not the yellow one.
I would like to get my hands on the Beta 2.2 FW. I applied via the Forum post, but no reply yet. Any know where I could "find" 2.2 FW?
I am using the RBR40 and two RBS20 (why is this not listed inthe Model pull down list?)
