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Forum Discussion

CuylerBoy's avatar
CuylerBoy
Aspirant
Dec 03, 2018

Can’t set up APP

We are setting up our app for the first time, and it will not accept “password” as the password; I have tried to use the password reset option, but that it also not working. Has anyone else had trouble setting up the app on their iPhone? 

Troubleshooting

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 03, 2018

    Has the admin and PW been setup on the Orbi router? 

    Entering the local admin and PW in to the app? 

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Dec 09, 2018

    Hi CuylerBoy

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

     

    Regards, 
    Blanca 
    Community Team

    • CuylerBoy's avatar
      CuylerBoy
      Aspirant
      Dec 10, 2018
      We are going to have to reach out to the company who sold us and set up the Orbi. We have no idea if an admin was set up on the router. Thanks.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Dec 11, 2018

        Factory reset the router and set it up from scratch. Walk thru the setup wizard with a PC and web browser connected to the router. 

        CuylerBoy wrote:
        We are going to have to reach out to the company who sold us and set up the Orbi. We have no idea if an admin was set up on the router. Thanks.