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Ksa56's avatar
Ksa56
Aspirant
Jul 14, 2019

can no longer get Netflix or amazon movies Orbi RKB50 using verizon Fios

7 Replies

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  • CrimpOn's avatar
    CrimpOn
    Guru
    Jul 14, 2019

    We usually look for "what changed?"  For example, Netflix and Amazon movies worked with Fios before installing an Orbi, but do not work after installing the Orbi?  Or, they worked before a firmware upgrade but not after?  What is being used to view the movies?  (TV? Roku? Laptop?, etc.)

     

    How is the Orbi configured? (router? Access Point?)

     

    A number of community members have experience with FIOS, and might be helpful if they know more about the situation.

    • michaelkenward's avatar
      michaelkenward
      Guru
      Jul 14, 2019
      CrimpOn wrote:

       

      A number of community members have experience with FIOS, and might be helpful if they know more about the situation.

      True, but they also need to know about how the FIOS delivers Internet to the user. Probably through some sort of as yet unnamed box from an equally anonymous Internet service provider.

      • Ksa56's avatar
        Ksa56
        Aspirant
        Jul 14, 2019

        Thank you for responding.  I can watch netflix and Amazon on all my computers and ipad. I am trying to watch on 2 roku tvs and one older tv through a 5 or 6 year old Samsung home theatre. The Samsung is what allows me to watch netflix and amazon. Oddly on the Roku tvs I can watch ROKU with no issues. Netflix comes up but with no pictures just empty boxes. when I click on a box it loads to 24% and stops. Amazon comes up like normal but when I try to watch it just goes black and spins. Sometimes on Amazon I get not enough Bandwitch.