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Forum Discussion
Can not use Orbilogin.com with Orbi RBR50
I have an Arris DG1670A cable modem/router. The 5GHz and 2.4GHz wireless signals are OFF, the Firewall is OFF, and the NAT is set to BRIDGED. I've confirmed with my ISP provider that these are the ap...
Basically, you need to determine the IP address of your Orbi router, then connect directly to that address from a web browser.
It's possible some things are misconfigured if orbilogin.com isn't working though.
When you connect to Orbi via a wire, what IP address is assigned to your device?
I know you said Orbi is connected "as your router" but is Orbi set in router mode or AP mode?
Which device is set to allocate IP addresses on your network--Orbi or your Arris?
Can you log into the Arris and see a list of attached devices and get the IP address of Orbi that way?
If you run "ipconfig" in a windows command window on a PC wired to Orbi what do you see under Ethernet. It should be somethign like this. If Orbi is your router, it's IP address will be listed under Default Gateway.
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . : XYZ.com
Link-local IPv6 Address . . . . . : XXXXXXXX
IPv4 Address. . . . . . . . . . . : 192.168.1.130
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
Wireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : XXXXX
IPv4 Address. . . . . . . . . . . : 192.168.1.8
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1So my device is connect as 192.168.1.8,
The orbi is at 192.168.1.1.
If I go to that address - nothing (on my main machine), but if I go to it on my phone or other computer it shows the Orbi dashboard.
The Orbi is in router mode.
The Orbi is set to allocate IP addresses, the Arris has those options grayed out because it is in bridged mode.
The Arris does not show any devices attached (bridging should just pass through the network packets).
The IP Address of the Orbi is a real world IP.
Also - I have internet access, so it is working. I just can't connect to the dashboard from this laptop.
Also - I have a network printer at 192.168.1.5, and I can get to its dashboard.
I have a network storage device at 192.168.1.2 and I can get to its dashboard.
Everything is working, just can't get to the Orbi dashboard!
Thanks. That helps. You said your other devices can reach Orbi at http://192.168.1.1. So, this sounds like an issue with your one laptop and not an Orbi issue.
You said you can get to 192.168.1.5 and 192.169.1.2, but you didn't specify if that was from the problem laptop or from your other devices.
Thanks. I am using the problem laptop (which I've never had problems with before) to connect to the printer and network storage at those IP addresses. I can also connect to the modem at 192.168.100.1:8080.
It is baffling me ... I have pinged 192.168.1.1 and that comes back at 1 ms, and I ran tracert and got no hops.
I just checked my hosts file and nothing there.
I also verified that my browser (Chrome) has javascript enabled. I've also tried internet explorer and edge and same result - won't connect
The error I get from Chrome is
This site can't be reached.
The connection was reset.
ERR_CONNECTION_RESET