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Forum Discussion
Can not use Orbilogin.com with Orbi RBR50
I have an Arris DG1670A cable modem/router. The 5GHz and 2.4GHz wireless signals are OFF, the Firewall is OFF, and the NAT is set to BRIDGED. I've confirmed with my ISP provider that these are the ap...
Wireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : XXXXX
IPv4 Address. . . . . . . . . . . : 192.168.1.8
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
So my device is connect as 192.168.1.8,
The orbi is at 192.168.1.1.
If I go to that address - nothing (on my main machine), but if I go to it on my phone or other computer it shows the Orbi dashboard.
The Orbi is in router mode.
The Orbi is set to allocate IP addresses, the Arris has those options grayed out because it is in bridged mode.
The Arris does not show any devices attached (bridging should just pass through the network packets).
The IP Address of the Orbi is a real world IP.
Also - I have internet access, so it is working. I just can't connect to the dashboard from this laptop.
Also - I have a network printer at 192.168.1.5, and I can get to its dashboard.
I have a network storage device at 192.168.1.2 and I can get to its dashboard.
Everything is working, just can't get to the Orbi dashboard!
Thanks. That helps. You said your other devices can reach Orbi at http://192.168.1.1. So, this sounds like an issue with your one laptop and not an Orbi issue.
You said you can get to 192.168.1.5 and 192.169.1.2, but you didn't specify if that was from the problem laptop or from your other devices.
Thanks. I am using the problem laptop (which I've never had problems with before) to connect to the printer and network storage at those IP addresses. I can also connect to the modem at 192.168.100.1:8080.
It is baffling me ... I have pinged 192.168.1.1 and that comes back at 1 ms, and I ran tracert and got no hops.
I just checked my hosts file and nothing there.
I also verified that my browser (Chrome) has javascript enabled. I've also tried internet explorer and edge and same result - won't connect
The error I get from Chrome is
This site can't be reached.
The connection was reset.
ERR_CONNECTION_RESET
phuljo wrote:Thanks. I am using the problem laptop (which I've never had problems with before) to connect to the printer and network storage at those IP addresses. I can also connect to the modem at 192.168.100.1:8080.
Strange. How exactly are you connecting to the modem at 192.168.100.1:8080 if the laptop is connected to the 192.168.1.0 subnet?
Is the wired NIC active in the laptop? Does the wired NIC have a hard-coded IP address perhaps?
Good point. Right now I am using the wireless connection (but I've tried the wired). I can say for sure neither have a hard-codd IP address.
The Arris when in Router mode (NAT mode RoutedWithNAT) is connected at 192.168.0.1, but when you switch it to Bridged you have to connect at 192.168.100.1:8080.
When I look at the DHCP settings of the Arris I see the subnet mask is 255.255.254.0 (this is under WAN setup).
I just checked the orbi (through my phone) and the IP Address is 192.168.1.1 and the DHCP server is on. The subnet mask is 255.255.254.0
I'm not sure is this is a problem, but the DHCP server of the Arris is also on ... I wasn't told by the ISP tech to change that though