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Forum Discussion

CB357's avatar
CB357
Guide
Nov 08, 2018
Solved

Cannot Download from iOS App Store

I recently setup my Orbi system and it works fine and downloads files, videos etc just fine from various sites and apps etc but won’t download updated or new apps from the iOS App Store ?

Really frustrating - any suggestions ?
Troubleshooting

13 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 09, 2018

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

     

    What device are you using with the app store? 

    • CB357's avatar
      CB357
      Guide
      Nov 09, 2018

      Firmware version is 2.2.1.210

       

      Modem is a NetGear Nighthawk X4S D7800 and using my iPhone XS to connect to the App Store

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Nov 09, 2018

        Your ISP modem has a built in router I believe. Is the modem in modem mode or router mode?