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Solved
Cannot Enable Circle, endless loop
I have the issue where enabling Circle on my Orbi System fails, stuck in an endless loop where the iOS app simply tells me the router is compatible. I have seen no answers on this forum or in the knowledge base. How can I get this resolved?
EDIT:
The router is on firmware V2.2.1.210.
I have deleted and re-installed the iOS app multiple times, as well as disabling and re-enabling the Circle functionality on the OrbiLogon.com management page. I hav restarted the Orbi multipl times as well with no luck.
Try a factory reset ON the router and setup from scratch using a wired PC and browser. Walk thru the setup wizard and then enable Circle in the routers web page. Save settings and do a full reboot. After the routers back to ready, check the mobile app. Be sure your mobile device is connected to the wifi of the Orbi router.
5 Replies
Try removing the app from the phone, reboot the phone then re-install the app...
What FW version is currently loaded on the router?
I did a poor job of stating what I have already done, my apologies. The router is on firmware V2.2.1.210.
I have deleted and re-installed the iOS app multiple times, as well as disabling and re-enabling the Circle functionality on the OrbiLogon.com management page. I hav restarted the Orbi multipl times as well with no luck.
Try a factory reset ON the router and setup from scratch using a wired PC and browser. Walk thru the setup wizard and then enable Circle in the routers web page. Save settings and do a full reboot. After the routers back to ready, check the mobile app. Be sure your mobile device is connected to the wifi of the Orbi router.