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Cannot see Synology NAS on LAN after installing Orbi through Frontier Fios router
I have set up Orbi in AP mode, connected to my Frontier Fios modem/router. Have disabled wireless on the Fios router. New Orbi network working fine. I can see my NAS in my mac's (network) finder window. However, Synology's web assistant cannot find my diskstation on the LAN, so I am unable to access DSM.
Can anyone put me out of my misery?
Many thanks.
8 Replies
We are not allowed to ship you a gun. However.....
Is the NAS connected to the Orbi or to the FIOS?
Even though the FIOS WiFi has been disabled, the FIOS box is probably still acting as a router.
It assigns IP addresses to everything directly connected to it, including the NAS and the Orbi.
When the Orbi is also acting as a router, it assigns IP addresses to everything connected behind the Orbi.
This "double NAT" is a source of many problems.
Either the FIOS or the Orbi should be taken out of router mode.
The simplest thing to do is change the Orbi from a router to Access Point (AP) mode.
p.s. Sorry about the sick humor.
Thanks for the quick reply! NAS is attached to the Orbi.
I did set the Orbi to AP rather than router. I also disabled wireless on the Fios router. Is there something else I'm missing?
Appreciate the help!
If the Synology web assistant is now working correctly and nothing got broken, you can mark the post "Solved".
Most of us tend to assign specific IP addresses to things like printers, NAS, and other items that are relatively permanent. If you have not done that already, it has to be done on the router that assigns IP addresses via DHCP, which means the FIOS.
Mrb4557 wrote:I can see my NAS in my mac's (network) finder window.
Perfectly fine.
Mrb4557 wrote:
However, Synology's web assistant cannot find my diskstation on the LAN, so I am unable to access DSM.
These Web Assistant type things depend on the NAS being able to establish a connection to the NAS vendor cloud, and try to create a correlation between the public IP address, the NAS LAN IP, ... Primary usage is the initial installation IMHO. No idea what makes it fail here however.
The better solution to find the Syno NAS on the LAN would be using Bonjour (visible in the Safari Bonjour bookmarks) or the Synology Assistant (available for Windows, MacOS, 32- and 64-bit Ubuntu (.deb)) "Synology Assistant is a desktop utility that searches for Synology DiskStations in the local area network. It helps you set up and install DSM on your DiskStation, connect to network or multi-functional printers shared by your DiskStation, setup Wake on LAN (WOL), or view monitored resources of your DiskStation." - check the Synology downloads for your NAS model. On Windows it can become visble in Explorer as a Storage Device (by UPnP discovery) - no crappy tools required.
