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dl42's avatar
dl42
Aspirant
Oct 16, 2021

Canon Printer

Hi

I have a wierd one!

I have Canon MG5750 allinone printer connected to the orbi RBK13 system via wifi.

Happened to notice one day it was printing very slowly with long delays of doing nothing part way through a page.

On investigation at the printer end the signal strength and signal quality was showing as low.   In the orbi system the printer had attached itself to the most distant satellite even though the router for the system is in the same room as the printer.

Switched off the satellites and the then printer connected to the router with significantly higher wifi strength and quality and printer speed improved.

After much testing (switching satellites on and off and moving them) it appears the printer will always connect to the weakest wifi signal when powering on or coming out of sleep mode.

Been onto to Canon and they can't offer any information or reasoning.

Anyone noticed or seen behaviour like this?

7 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Oct 16, 2021

    I would turn off the distance RBS and see if the printer connects to the RBR. 

     

    I would contact the Mfr of the printer for help and support regarding there product. 

     

     

    • dl42's avatar
      dl42
      Aspirant
      Oct 16, 2021

      As mentioned it will connect to the RBR if the satellites are off and Canon are not able to offer any guidance.

  • FURRYe38's avatar
    FURRYe38
    Guru
    Oct 16, 2021

    What is the distance between the router and 📡 satellite(s)?

    • dl42's avatar
      dl42
      Aspirant
      Oct 17, 2021

      RBR to sat1 3m through an internal wall.

      RBR to sat2 7m on upper floor through 2 internal walls and ceiling.

      printer to RBR 2.5m in the same room.

      printer connected to RBR shows 75% for both signal and quality.

      printer connected to sat1 shows 45% signal and 35% quality.

      printer connected to sat2 shows 35% for both signal and quality.


      The printer will always connect to the weakest signal.

      Will only connect to RBR when both satellites are off.

       

      • JustMe27's avatar
        JustMe27
        Guide
        Oct 17, 2021

        Consider clearing the WiFi settings on the printer. The Canon site should be able to tell you how to do a factory reset. Before reattaching your printer to the network power down the satellite(s). Reconnect the printer to the router. Let the connection settle a bit. Print a page. After things are working well, power the satellite(s) back up.

         

        My fantasy is that the printer will stay with the router.

        I had some luck doing this with an HP printer.

         

        Good luck!