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Forum Discussion

mastervisa30's avatar
mastervisa30
Luminary
Nov 02, 2018

cant access remote management?

On my old broken orbi i had its was working.

But now i cant get it to work on my new orbi?

i cant enable remote management in my appjust get some error occured . maybe ist becouse my old orbi is in netgear system? 

WHY CANT I ACTIVATE EXTERN ACCES ON MY APP ON IPHONE I GET SERVER ERROR 

12 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

     

    Try enabling the remote management with a PC connected to the orbi router and navigating to this feature on it's web page first...

    • mastervisa30's avatar
      mastervisa30
      Luminary

      im using latest firmware,i have rbk53 one router and two satelites,its working on the web browser if im not home,but its not working on my app on iphone x.

      i have sent this to netgear support but not getting any help.

      RBR50 - i cant enable remote management in my appjust get some error occured . maybe ist becouse my old orb please delet my old defekt orbi serial 4RTC815500xxx THIS SERIAL I DONT HAVE ANYMORE please delet from my acounttest@hotmail.com,my new and only orbi system is xxxxxxxxxxxx please delet my old if that is the problem that i cant enable remote control management in the orbi app.

      Yes its activated one settings menu and enable all acsess ,but it doesnt work on the app cant activate remote managemen

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        What is the Mfr and model# of the ISP modem the NG router is connected too?

         

        Try enabling the remote management with a PC connected to the orbi router and navigating to this feature on it's web page first...