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Forum Discussion

jmckeever's avatar
jmckeever
Initiate
May 31, 2017

Can't connect some devices to wi-fi network after installing Orbi router and two satellites.

I recently installed 3-pack Orbi router and two satelites and the setup was a breeze.  Unfortunately, half of my devices refuse to connect.  Two of three of our household's MacBook Pros refuse to con...
network
Troubleshooting
wifi
jmckeever's avatar
jmckeever
Initiate
Jun 02, 2017

Thanks MachineLearner,

 

Netgear Level 2 support told me there is a known issue with the current Orbi firmware that prevents Mac OS X devices of certain OS versions  (mine is 10.10.5)  from connecting to Orbi networks.    They claim the most recent Mac OS version fixes this.    Apparently they are looking to address this in the next firmware version.  

 

I host Airbnb and lots of guests and I can't ask my guests to upgrade their OS just to connect to wifi, so unelss Orbi fixes this within 5 days,  goodbye Netgear.  

 

Because I like to fiddle, I may try looking at your approach and look into configs, IPV6, etc.   Have you ever heard of an entire OS version not being able to connect to a wifi network?