NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
can't sign in to Netgear orbi app
My Orbi app suddenly didn't show my two RBR50 satellites as being connected. I tried some things and now I can't log into the Orbi app.
I am able to go to 10.0.0.48 in my browser and see them as being connected.
I checked my iPhone Orbi SSID and the IP address is 10.0.0.52. I have tried forgetting that SSID a few times and it still shows the same IP address. I can joing the SSID with the correct password.
Should the Orbi SSID IP addres be 10.0.0.48, or is there something else I am missing?
10.0.0.48 is the IP address assigned to my iPhone.
I think what messed it up is that I tried a reboot using the Orbi App, because the app showed the satellites as not connected, even though they showed as connected with the 10.0.48 web interface.
15 Replies
I figured it out.
This thread can be deleted.How did you figure it out? So others might be helped by your experiences..
FURRYe38 wrote:
How did you figure it out? So others might be helped by your experiences..
For some strange reason I now have to use the Remote Signon option on both the Orbi and Netgear apps.
My Comcast Gateway is in Bridge Mode and has been ever since I installed my Orbi.
What is the Mfr and model# of the ISP modem the NG router is connected too?
FURRYe38 wrote:
What is the Mfr and model# of the ISP modem the NG router is connected too?
It is a Comcast XB6 - Arris TG3482G. Direct Orbi ethernet cable from the Orbi to one port on the XB6. There is an ethernet cable connected to the Orbi that connects to a gigabit switch for all other ethernet connections. I purchased the Orbi 12/2017 and I have never had any issues with my connections both ethernet and wifi. I have two RBS50's; neither are backhauled.
Ok, this maybe a cause as well. This modem has a built in router.
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopSomething to check out and see if this might help as well. I set up my friends Orbi system and he's got a Arris modem. I bridged it and he's been solid since day one back in June. Though he doesn't do much router management with his app or any app.
:smileyfrustrated:
Seems to leave that to me.
