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Solved
Can't Update Orbi Satellite Firmware
Hi. I bought a new Satellite from Best buy. Synced to my my router. On the connected Satelite tabs, it shows my two Satelites, but the new one I bought, for the "Backhaul Status" it says Config Sync....
Hi, put everything back on RBS50-V2.1.1.16, then try to upgrade everything again to the latest version, but (VERY IMPORTANT) update your Satellites first! then finally update the main unit.
I had the same problem and was getting the same error. I went directly to the satellite's ip (192.168.1.3 in my case), and noticed it was running 1.11.0.20. So I downloaded the next one (1.12.0.18) and so on. I noticed when I went up by more than one version I received the error message saying "This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product". So be patient, do one at a time until you get to the latest version.
Thanks for the replies. I got it to work by downgrading the Router & the working Satelite to V2.1.1.16. Then, I did a factory reset on the Router, & the 2 Satelite. After I re-activated everything together, it gave me the option to update all the devices to the latest version. Thanks again for the help.