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mswells's avatar
mswells
Aspirant
May 29, 2019

CBS All Access not playing videos

I am unable to view shows in the CBS All Access App on Roku TV.or PC. Getting "Sorry this video is currently unavailable" error.

I have narrowed down the issue to my Orbi, since I am able to get it to work with my older router, just fine.

I am using the Orbi as an access point connected to my Netgear RT-N66U.  I also am able to stream other services like ABC, and NBC

without any issue...Just seeing the problem with CBS All Access.

 

Router Firmware v2.3.1.60

6 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    If your getting other streaming services from ABC and NBC and not thru CBS, maybe a streaming service issue. The Orbi in AP mode is working as a pass thru for data streams so its not blocking anything. Check with the configuration if your main host router and the streaming services. 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Any progress on this? 


    mswells wrote:

    I am unable to view shows in the CBS All Access App on Roku TV.or PC. Getting "Sorry this video is currently unavailable" error.

    I have narrowed down the issue to my Orbi, since I am able to get it to work with my older router, just fine.

    I am using the Orbi as an access point connected to my Netgear RT-N66U.  I also am able to stream other services like ABC, and NBC

    without any issue...Just seeing the problem with CBS All Access.

     

    Router Firmware v2.3.1.60

     

    • mswells's avatar
      mswells
      Aspirant

      Nope. No progress.  I ended up activating the wifi on my rt-n66 netgear router, and was able to get cbs all access to work.  I am currently using the rt-n66u for the Roku exlusively, and the orbi for the rest.  Wish I knew the answer though as to why it doesnt work thru the orbi completely.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        What Firmware is currently loaded?
        What is the Mfr and model# of the ISP modem the ASUS router is connected too?


        mswells wrote:

        Nope. No progress.  I ended up activating the wifi on my rt-n66 netgear router, and was able to get cbs all access to work.  I am currently using the rt-n66u for the Roku exlusively, and the orbi for the rest.  Wish I knew the answer though as to why it doesnt work thru the orbi completely.