NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Allisonrisner's avatar
Jun 18, 2021

Chane email address associated with orbi

My ex moved out and the account is under his email address. How do i change the email address or do i need to factory reset everything?

1 Reply

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi Allisonrisner,

     

    Welcome to the Community!

     

    May I know the exact model number of your Orbi device?

     

    You will need to contact the NETGEAR support team so they can change the email address where the device is registered. They will require proof of purchase so they can process it. You may contact them by accessing this link.


    Regards,