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sparh's avatar
sparh
Tutor
Jan 12, 2022
Solved

Cloudflare captcha required when navigating the web using ORBI WiFi network

Hello,
Here is my product : https://www.netgear.com/ch-fr/home/wifi/mesh/rbk853/

Since a few days when I am on my ORBI Wifi network most websites require me cloudflare captcha before accessing them. 

And for some websites I can not access them anymore.

 

If I swith to another wifi network (the one of ISP box for example) I don't have the cloudflare captcha anymore when navigating on the internet.

 

Do you have any idea what could be the problem and how to resolve it ?

7 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    We don't have access to what you see on your account page there.


    What model orbi model product do you have? 

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    sparh wrote:

    Here is my product : https://www.netgear.com/ch-fr/home/wifi/mesh/rbk853/

    Since a few days when I am on my ORBI Wifi network most websites require me cloudflare captcha before accessing them. 

    And for some websites I can not access them anymore.


    Does this happen with every web browser?

    Is there an option (perhaps in tiny type at the bottom of the screen) to ignore the warning and proceed?

    Does this Orbi user the ISP provided (default) DNS servers, or have you specified DNS servers yourself?

  • I have edited the link to the product.
    I did not change any setting neither on my ISP box neither in ORBI app.
    I bought the product one month ago and everything was working fine until a few days ago.
    The only thing wich has changed is the Armor thing. I did not renew it (I had one month for free).
    The problem is on every device PC and iPhone and every browser.
    If I switch to another wifi network (the one of my ISP box) the problem disapear.

     

    Here is the link to my ISP box https://fiber.salt.ch/en/home/equipment/fiber-box