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Forum Discussion
Connect to Orbi, but Outlook doesn't work
I installed a new Orbi system this weekend. I pulled out the old Apple AIrport Wi-fi. I connected from the Orbi router to my Fios router via the ethernet cable supplied by Netgear. Here is my situ...
What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here by chance? If so,
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Adge66 wrote:
I installed a new Orbi system this weekend. I pulled out the old Apple AIrport Wi-fi. I connected from the Orbi router to my Fios router via the ethernet cable supplied by Netgear. Here is my situation:
- The Orbi router and the two satelites are all "talking" to one another.
- Devices (iPhones, printers, laptops, PCs) all connect to the Orbi network.
- For both of my Microsft Surfaces:
--- I can log into my company's serveres via Cisco AnyConnect Secure Mobility Client.
--- I am able to open most webpages and Outlook works for my Gmail account.
--- However, I can not access my business e-mails in Outlook on either laptop. Also, I randomly get "404 - Not Found" when I try to open certain web pages.
- When I first log onto the Orbi app on my iPhone, the screen says to connect with remote management." When I try that, a box pops up that says "You are not connected to the Internet. Check your internet connection and try again." It must keep trying because when left the app alone for a while, it eventually connected to the internet and moved to the next screen, showing the three devices being connected to one another.
- On my "Smart TV," the TV was able to connect to the Orbi network. However, it wasn't able to access the Internet from the Orbi network.
- I am also surprised that the wi-fi is no faster than when I was using our four year old Airport system. Where is the speed measuring device that I saw on the Netgear website?
Thank you for your guidance.
- We are having the same problem. My husband hasn’t been able to work from home since we purchased this last month since it won’t load his Outlook 365. Really disappointed.
So, the impression is that Outlook 365 was working great. An Orbi was purchased and directly replaced something. (Or, was it simply "added" without replacing anything?) Now, everything except Outlook 365 is working, but Outlook 365 is not. Correct?
Perhaps it is worth "starting at the beginning." Before installing the Netgear Orbi:
Outlook 365 "worked fine"? (yes/no)
Internet service is provided by?
What brand/model of WiFi device was being used before (that worked)?
Was the WiFi connected directly to the internet, or did it connect to something that the Orbi is now connected to?
What brand/model of device is this?
How is Outlook 365 being accessed? (computer? (PC/Mac) Which browser? (Chrome, Firefox, Edge, IE, Safari)
Your situation may not be exactly the same as the previous discussion.
Whenever you have issues with specific apps not working, that is specific ports not reachable, then think of double NAT (double routers in the network).
Please make sure that your ISP modem is not a router, if it is then please make sure it's bridged or set in DMZ forwarding.
If you can't change anything in the ISP router then keep it as your router and set Orbi in AP Mode.
A simple and quick way to test if you have double NAT is using traceroute.
Please open a Command Prompt on any computer attached to Orbi and type:
> tracert 8.8.8.8
Look at the result printout, If you see two private IP addresses listed in the first two hops then you have double NAT. If you see only one private address and the second hop shows a public address, then you’re all good. :)
Orbi would not be the cause if the problem with OutLook.
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?Try setting DNS on the Orbi to 1.1.1.1 and 9.9.9.9
PerkC2 wrote:
We are having the same problem. My husband hasn’t been able to work from home since we purchased this last month since it won’t load his Outlook 365. Really disappointed.
