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tomar012's avatar
tomar012
Aspirant
Dec 09, 2020

Connecting Devices to RBK50

I have not had a pleasant experience with the RBK50. My question is: what is the proper procedure for connecting devices to the unit?  My network is stable but I just tried plugging in a new device via ethernet on the satellite unit.  Instantly, I lost internet connectivity.  I removed the device and internet connectivity returned.  Can I hot-swap devices or do I need to power everything down first?  Or do I need to wait a few minutes for the router to stabilize before internet connectivity returns?  What is the proper procedure?

11 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

     

    What device did you connect to the RBS? 
    Try connecting this device to the RBR to see if it works there.

    • tomar012's avatar
      tomar012
      Aspirant

      Firmware: 2.5.2.4

      Verizon FIOS is the ISP but I have Ethernet into the house so the ORBI is the priming router. 

      The satelllite and OBRI are connected via Ethernet.

      I have a lot of devices and switches.  The device I mentioned is a TiVo mini.  When I connected that, things went wrong.  

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Is the RBS wireless conected to the RBR or ethernet connected? 

        Does the Tivo cause same problem when connected to the RBR?