NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
dwolfenbarger
Apr 01, 2017Guide
Connectivity loss when switching back to the router from satellite
Wonedring if anyone else is seeing an issue similar to the below. At this point I've replaced the Orbi router, had a spare, with no success in correcting the problem. The Orbi is running in AP mode d...
- Apr 13, 2017
In the event anyone comes across this thread with a similar issue... bad hardware. Netgear agreed to do an RMA of the satellite unit and it arrived earlier this week. After replacing the old unit everything is working as expected.
Glenee
Apr 02, 2017Apprentice
Have you tried unplugging one of the satellite's at a time to see if one of them is the culprit ?
dwolfenbarger
Apr 05, 2017Guide
It's appears to be satellite #2. When the problem presents some but not all addresses on the local subnet are reachable and it only happens when roaming from satellite #2 to the router and back, etc.
Satellite #1 is connected directly to an ethernet switch and being used almost as a wireless bridge. Most of the devices are sitting behind it and are reachable from any device that does not roam to satellite #2 at anytime. Roaming to #2 and back causes the problem on any device - apple, android, windows, etc.
Interestingly enough when the problem hits the impacted device satellite #2 is not pingable from the device. Any other devices, which have not been roaming, can reach it. Changing the MAC address of the impacted device also corrects the issue.
Really odd. Going to call support tomorrow.
- GleneeApr 05, 2017Apprentice
I remember early on some of the people having trouble with the satellite plugged into ethernet switch's, but I haven't heard of it in a while so I thought it was fixed with a firmware update.
- dwolfenbargerApr 05, 2017Guide
Contacted support today and downgraded the firmware and removed a device from the switch and connected it directly to satellite #1. I was hopeful the issue might go away but same issue with the directly attached device. Waiting on a response but I'll update this thread when I know more.
- dwolfenbargerApr 13, 2017Guide
In the event anyone comes across this thread with a similar issue... bad hardware. Netgear agreed to do an RMA of the satellite unit and it arrived earlier this week. After replacing the old unit everything is working as expected.