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Patlite's avatar
Patlite
Follower
Dec 10, 2020

Constantly Disconecting- Orbi RBK33

I purchased an Orbi RBK33 about a year ago. It had worked great, until the last two weeks. It is now constantly dropping the internet, and I have to reboot the router to get it back up and running. This happens multiple times a day. Any suggestions on why this is happening and what I can do to prevent it in the future?
Thanks in advance for any assistance.

2 Replies

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  • plemans's avatar
    plemans
    Guru
    Dec 10, 2020

    What firmware do you have on it? (and the satellites)

    What modem/gateway do you have it connected to? 
    have you tried a simple factory reset and reinstall (not from backup)? maybe an old setting is causing issues. 

  • FURRYe38's avatar
    FURRYe38
    Guru
    Dec 10, 2020

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.

     

    Any Wifi Neighbors near by? If so, how many?

     

    One User Experience/Configuration:
    https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026

     

    What Firmware version is currently loaded?

    Patlite wrote:

    I purchased an Orbi RBK33 about a year ago. It had worked great, until the last two weeks. It is now constantly dropping the internet, and I have to reboot the router to get it back up and running. This happens multiple times a day. Any suggestions on why this is happening and what I can do to prevent it in the future?
    Thanks in advance for any assistance.