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Forum Discussion
Solved
Content loading issues over WiFi for Orbi RBR50
Details of devices connected to Orbi: Netgear CM1000 modem supplying the connection Desktop PC hardwired running Windows 10 most recent update Macbook Air (Mid 2013) running latest MacOS Chromec...
DarrenM,
I never removed them just in case the router didn't work. I changed the SSID to a completely different one. I have been meaning to post an update to this post but I couldn't find the edit button. After spending time with customer support and going through the motions, it seemed that I had a bad firmware update. I did an additional factory reset and then reconfigured the router. This seemed to fix the issue. So a lesson learned is that there exists an intermittent issue with the Orbi where a firmware update does not fully replace the old firmware and creates issues. That last sentence is my deduction of the issues and eventual solution. Maybe a firmware update to address this possible issue is needed in the future?
Hello njkid3
Did you remove the old wireless network from the devices before connecting them to the orbi network? Im just guessing here but did you make the network have the same SSID as the old router?
DarrenM
DarrenM,
I never removed them just in case the router didn't work. I changed the SSID to a completely different one. I have been meaning to post an update to this post but I couldn't find the edit button. After spending time with customer support and going through the motions, it seemed that I had a bad firmware update. I did an additional factory reset and then reconfigured the router. This seemed to fix the issue. So a lesson learned is that there exists an intermittent issue with the Orbi where a firmware update does not fully replace the old firmware and creates issues. That last sentence is my deduction of the issues and eventual solution. Maybe a firmware update to address this possible issue is needed in the future?
DarrenM,
I never removed them just in case the router didn't work. I changed the SSID to a completely different one. I have been meaning to post an update to this post but I couldn't find the edit button. After spending time with customer support and going through the motions, it seemed that I had a bad firmware update. I did an additional factory reset and then reconfigured the router. This seemed to fix the issue. So a lesson learned is that there exists an intermittent issue with the Orbi where a firmware update does not fully replace the old firmware and creates issues. That last sentence is my deduction of the issues and eventual solution. Maybe a firmware update to address this possible issue is needed in the future?