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Forum Discussion
Device List
Across ALL NETGEAR routers the device list is just in a complete MESS with respect to the GUI or iOS app. Any model, RAX120, RAX80, RBR50, etc. The device names and types either get reset or don’t take to the names given. It’s really BAD that NETGEAR does not care about this. This company is a joke with respect to customer care and support.
29 Replies
I've one iPad & one iPhone that were recently updated to IOS 13. I also have an IPad Mini that is too old to update to IOS 13. The iPad mini now is only Apple device that can STILL log into the Orbi. Could there be an issue that THE Orbi app was not updated to work with iOS 13? Any solution to this issue? Thanks.
- Device list for GUI and iOS have been messed up forever and getting worse. iOS version does not seem to matter as the same was happening with previous versions. And no Armor on their Rax series routers either. And the GUI is horrible from every aspect. Another NETGEAR being returned. Wish I could refund Orbi to as it’s not that great either. The iOS app and GUI app responds so slow and it looks so outdated. Google’s app is the best.
My experience has been excellent with my Orbi WiFi as compared to yours. This is the first time I have had an issue since Apple released IOS 13. I hope it's just a matter Orbi updating their Apple App to work with Apple's recent IOS 13 update. I sincerely hope you eventually experience some satisfaction with your Orbi system too.
Tmynch wrote:I've one iPad & one iPhone that were recently updated to IOS 13. I also have an IPad Mini that is too old to update to IOS 13. The iPad mini now is only Apple device that can STILL log into the Orbi. Could there be an issue that THE Orbi app was not updated to work with iOS 13? Any solution to this issue? Thanks.
Tmynch What issue do you see with the Orbi app on your iOS devices? Does the app crash or doesn't it connect to wifi? Have you tried forgetting the wifi network on the iOS device and connecting again?
I had iOS 13 since the beta few months ago and I never had any issue with the Orbi app on my iPhone.
migsta wrote:
....... The device names and types either get reset or don’t take to the names given. ......- The device names need to be manually configured by you, unless the device has a "bios" pre-defined name.
- The same thing goes for the device types, those are not automatically detected but need to be manually configured.
Device names can be configured either in the IP address reservation or in the device list by selecting every device individually.
Once the above are defined for a device (MAC address), Orbi will show the correct information in the device list every time the device is attached to Orbi.
Yes, I know that I have to name the devices. I do it with a lot of precision only to have it go awry with the RAX routers (GUI & iOS) and the Orbi (GUI & iOS). It's better with Orbi but lately it's been messy on the GUI side and the iOS side. On the RAX routers, it's all over the place with the RAX120 able to keep all the named devices but the device type all revert back to Unknown as soon as you come out of the app and back in. On the RAX80 side, it's all over the place and mostly nothing sticks. And, the Orbi GUI is so slow that it makes for an ordeal just to rename your devices. The refresh after hitting apply is horrible. The Obi iOS app is better but drab as well.
Honestly, Netgear doesn't care about this issue and most issues with their routers.
This forum is for Orbi and not for RAX routers.
In Orbi device names and types don’t disappear after configuration, do you agree?
Also, I really don’t see that device name changing is noticeably “slow”. How long does is it take from the time you click Apply until the refresh is complete?
- I have an orbi RBK50. Up until the last update I had all of my devices named perfectly under the device list. After the last update the names all got reset to messy unidentifiable names. I renamed all of them (over 50) and closed the app. I went back in and nothing was saved. I can’t correct the names of my devices. This is terrible!!!!! PLEASE FIX THIS. PLEASE!!
For your RBK50 (RBR50 and RBS50), upgrade your firmware to v2.5.1.8, as it corrects the device naming issue seen with the v2.5.0.x firmware. Login to your router, and check for new firmware (Click Advanced tab and navigate to Adminstration -> Firmware Update). If the v2.5.1.8 does not appear there, then you can download it manually from https://www.netgear.com/support/product/RBK50.aspx#download
Joonbug99 wrote:
I have an orbi RBK50. Up until the last update I had all of my devices named perfectly under the device list. After the last update the names all got reset to messy unidentifiable names. I renamed all of them (over 50) and closed the app. I went back in and nothing was saved. I can’t correct the names of my devices. This is terrible!!!!! PLEASE FIX THIS. PLEASE!!- Thank you for you fast response. I am running v2.5.0.38. When I look for an update it says “no new firmware version available” I logged in via my phone and a laptop and got the same message.
Yes, update to the latest FW version. NG has fixed most of this. Working better then v2.5.0x or v2.3.0x
Joonbug99 wrote:
I have an orbi RBK50. Up until the last update I had all of my devices named perfectly under the device list. After the last update the names all got reset to messy unidentifiable names. I renamed all of them (over 50) and closed the app. I went back in and nothing was saved. I can’t correct the names of my devices. This is terrible!!!!! PLEASE FIX THIS. PLEASE!!
