NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Device Set Up Question for Orbi RBK23
I recently purchased a Netgear Orbi RBK23 for use in my home -- where I have internet and wifi provided by AT&T with a U-Verse modem/router. I can set up the Orbi but I cannot, by way of connecting it with the existing modem/router, get to the internet with the Orbi. The wifi seems to work. My computer connects with it, but there is no internet. I have fiddled with the firewall settings but to no advantage. I have disabled the existing router (Pace Model 5031NV), but to no avail. I am on the verge of returning the RBK23. It ought to be easy to do the setup. Loads of people get their internet via AT&T and DSL. I need someone to walk me through this.
9 Replies
PaulARahe wrote:
I recently purchased a Netgear Orbi RBK23 for use in my home -- where I have internet and wifi provided by AT&T with a U-Verse modem/router. I can set up the Orbi but I cannot, by way of connecting it with the existing modem/router, get to the internet with the Orbi.
It sounds like you have two routers on your network, the U-Verse and the Orbi.
Two routers on your network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.
Unless you have specific reasons for using two routers – to create two separate networks for example – it is often easier to use just one router and then to set up the second router as a wifi access point. Netgear advises this, as does just about every site you will visit.
Sometimes it is possible to put the modem/router into modem only (bridge) mode and then to use the second device as the router. But some Internet service providers, such as BT in the UK, supply customers with a modem/router that just won't work in bridge mode. There may be ways to get the device to cooperate, but sometimes it is just easier to put the second router in AP mode. But that has its own drawbacks:
Disabled Features on the Router when set to AP Mode | Answer | NETGEAR SupportYou don't say what the model of the U-Verse device is. That might help someone to guide you in the right direction.
In my case, I have an Orbi in access point mode attached to a Netgear R7800 router.
Remember, when setting up stuff like this you have to do things in the rigyt order.
The U-Verse modem/router is a Pace 5031INV. I have the Orbi base station connected to it. I fiddled with the firewall to open things up. It looks like this now:
Firewall Active
The firewall actively blocks access of unwanted activity from the Internet.
Current Applications, Pinholes and DMZ Settings: Custom
Allowed Application Lists Device Allowed Applications Application Type Protocol Port Number(s) Public IP RBR20 All - (all) (all) 23.122.218.18 I also tried disabling the wifi interface so that the U-Verse router no longer functioned as a router. The Orbi continued to function as a router, but it did not pick up the internet. I have no idea what AP Mode is.
PaulARahe wrote:
I also tried disabling the wifi interface so that the U-Verse router no longer functioned as a router.
Disabling the wifi will not disable the router bit of the Pace 5031INV.
Try to find a manual for this and see if it has a way of putting it into bridge (modem only) mode.
Messing around with the firewall will get you nowhere.
I have no idea what AP Mode is.It disables the router bit of the Orbi.
There is support for the Orbi WiFi System, including a manual, somewhere at the end of this link:
>>>> Orbi RBK50 | WiFi System | NETGEAR Support <<<<
See the section Use the Router as a WiFi Access Point.
That leaves the Pace 5031INV to work as the router.
