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ChuckieCheese's avatar
ChuckieCheese
Luminary
Nov 25, 2018

Device shown as "blocked" in Access Control but can still connect to Orbi and Internet

Model: RBK50 with 2 satellites Firmware: v2.2.1.210 OS: Mac, iOS, Linux and proprietary (IoT devices)   Under Advanced --> Access Control, I have turned on - Turn On Access Control - Bloc...
Troubleshooting
ChuckieCheese's avatar
ChuckieCheese
Luminary
Dec 02, 2018

ekhalil

Sorry for the delay in responding. I didn't get an email when someone replied, so not sure what happened.

 

I confirm that when the UI show "blocked" for some devices, it indeed block those devices from connecting. Pretty much ANY new devices (Mac, iPad, IoT, Raspberry Pi, etc.) got blocked with the firmware 2.2.1.210.

 

All devices that were added PRIOR to firmware 2.2.1.210 are still connecting just fine.

 

EDIT: this is strange, but after allowing the device to connect, Orbi UI will show the device is now allowed. I logged out from Orbi and re-login and now that same device is shown as "Blocked" again. Here's what happened:

 

1). Advanced --> Security --> Access Control

2). A bunch of new devices are shown as "blocked"

3). Click on each "blocked" device and select "Allow"

4). UI refreshing and show the device is "Allowed"

5). Log out OR click on other areas within the UI (Administration, Advanced Setup, etc.)

6). Go back to no. 1

7). The same devices that I had allowed to connect is now blocked again (?!).

 

Another case:

1). Advanced --> Security --> Access Control

2). A bunch of new devices are shown as "blocked"

3). Click on "blocked" Device1 and select "Allow"

4). UI refreshing and show Device1 is "Allowed"

5). Click on "blocked" Device2 and select "Allow"

6). UI refreshing and show the Device2 is "Allowed". However, Device1 is now shown as "Blocked"

 

 

ekhalil's avatar
ekhalil
Master
Dec 02, 2018

I think I saw this when I used Access Control previously. A way to recover this is to decativate access control and then -if you want it- activate it again.

I would do the following:

- Go to ADVANCED >> Security >> Access Control

- Select all devices and click on Allow

- Click on Apply

- Unselect "Turn on Access Control" and select "Allow all new devices to connect" and then click on Apply

- Now you have Access Contol deactivated. Please go to another menu or log out an in and make sure that all is still Allowed.

- Now iff you want Access Control then select it and click Apply.