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xenon77's avatar
xenon77
Aspirant
Nov 06, 2019

Devices not correctly listed

Hi Community

 

i have an issue in IOS Orbi App since i moved to Router Mode.

My devices are not listed correctly all the time. IP in place of MAC, MAC in place of 2.4Ghz etc ... this is a mess

 

please check the screenshot

 

Can you please help ?

 

 

8 Replies

  • pablohoney's avatar
    pablohoney
    Luminary
    Nov 06, 2019
    Yes, it’s a mess alright since the latest firmware update. I’ve logged in remotely just there using the iOS app and it is showing zero devices listed even though there is a satellite connected and the internet is showing as available and I can log into my Ring cameras/doorbell remotely over cellular data.
    • xenon77's avatar
      xenon77
      Aspirant
      Nov 06, 2019
      I was thinking about hard resetting the Orbi Router
      Not sure about the result .

      Is there a risk ?
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Nov 06, 2019

        There some problems that NG is aware of surrounding the devices and how they are being listed. Do a backup configuration to file then try a reset and setup from scratch to see if anything changes. If not, re-apply the back up and you'll be back to where you started. 

         

        xenon77 wrote:
        I was thinking about hard resetting the Orbi Router
        Not sure about the result .

        Is there a risk ?

         

  • Anonymous's avatar
    Anonymous
    Nov 06, 2019
    xenon77 wrote:

    Hi Community

     

    i have an issue in IOS Orbi App since i moved to Router Mode.

    My devices are not listed correctly all the time. IP in place of MAC, MAC in place of 2.4Ghz etc ... this is a mess

     

    please check the screenshot

     

    The app is NOT recommedned.  What firmware are you sing?

     

     

     

     

     

    Can you please help ?

     

     

     

      • Anonymous's avatar
        Anonymous
        Nov 07, 2019
        xenon77 wrote:

        i am using the latest Firmware V2.3.5.30

        Initially there were reported problems with V2.3.5.30.  

         

        My advice, if your system is basically working, forget about it.  Don't get to spun up about a UI shortcoming.

  • Browning421's avatar
    Browning421
    Aspirant
    Nov 07, 2019

    Device Manager displays a list of all devices that are installed on a Windows XP-based computer. When you view device information in Device Manager, you may see a device listed as Unknown Device next to a yellow question mark upsers