Hi all, Pretty much as described in the subject. My android phone, Sony Xperia XZ Premium with Android version 8.0.0, keeps dropping wifi connection when switching between the Orbi Router and Satellite. When I test the connection using a normal Windows laptop however, i do not experience this dropped connection when switching. I have upgraded my firmware to V2.1.3.4 but this issue still persists. To add more context, my router is in AP mode, disabled Daisy-chain, enabled implicit beamforming and MU-MIMO. Would appreciate it if anyone can help shed some light on why i suddenly experience this issue after more than 3 months of stable wifi. Thanks.

Switch from Auto to a fixed channel on the 2.4 band. Auto can cause your WiFi to jump from channel to channel, confusing your devices. Router manufacturers want their gear to run right out of the box, so they default the channel to Auto, which is the worst choice. Try channel 1, 6, or 11 to start.

Does this still happen if you disable beamforming and MIMO or Fast Roaming?Using any manual channels like 1, 6 ,or 11? IF your windows laptop doesn't do this, this could a device issue and how they are handling roaming.

Yes the disconnecting still happens even after i disabled beamforming, MIMO and fast roaming, i.e. disabled everything. The only manual channel is 5ghz (48) which i believe should be for backhaul. I know my laptop didn't disconnect when switching as i logged onto VPN and checked orbilogin to verify that the laptop's connection changed. Confirmed that the VPN remained connected as my laptop changed from satellite to router and vice versa.

Try enabling Beamforming only. Might try setting up some IP address reservations and test...This maybe a device issue rather than a router issue.

Thanks there is no change. This is really frustrating as i expected, and was probably used to, seamless transition between Orbi router and satellite. There was another change which might have caused this. I tried to set up a Samsung Connect Home a few days ago to use it as a smart hub. However, it needs to be set up as a wifi hub first. I connected the Connect Home to my Orbi satellite. After the set up, i set the Connect Home to bridge mode and disabled wifi. I noticed that the Orbi satellite was broadcasting the Connect Home wifi network even after i disabled wifi on the Connect Home. Could this be the reason why my Orbi router and satellite network seems to no longer be in sync? I have also tried to reset both the Orbi router and satellite but to no avail.

Devices not switching between Orbi Router and Satellite

11 Replies

FURRYe38
Guru - Experienced User
Mar 27, 2018
Does this still happen if you disable beamforming and MIMO or Fast Roaming?
Using any manual channels like 1, 6 ,or 11?

IF your windows laptop doesn't do this, this could a device issue and how they are handling roaming.
- Vanyel
  Aspirant
  Mar 27, 2018
  Yes the disconnecting still happens even after i disabled beamforming, MIMO and fast roaming, i.e. disabled everything.
  
  The only manual channel is 5ghz (48) which i believe should be for backhaul.
  
  I know my laptop didn't disconnect when switching as i logged onto VPN and checked orbilogin to verify that the laptop's connection changed. Confirmed that the VPN remained connected as my laptop changed from satellite to router and vice versa.
  - FURRYe38
    Guru - Experienced User
    Mar 27, 2018
    Try enabling Beamforming only.
    
    Might try setting up some IP address reservations and test...
    This maybe a device issue rather than a router issue.
Vorhilion
Guide
Mar 28, 2018
Seems like your phone is loosing connectivity before the roaming mechanism triggers (device "issue").
If you want to learn more about roaming : www.versatek.com/blog/...

The upper link include a link to a tutorial which explain how to modify the roaming sensitivity on an android device : www.tp-link.com/us/...
So you can try to modify the roaming parameters of your phone.

Note that I didn't test this myself, so it's at your peril.
FURRYe38
Guru - Experienced User
Apr 07, 2018
Can you try the satellite at a farther distance? 25ft maybe too close. Mines about 40 ft. Seems like a good distance. Couple of wall and a roof in between mine.

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Devices not switching between Orbi Router and Satellite