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Forum Discussion
Disable 5GHz
My printer only supports 2.4 GHz WiFi, but my Orbi system keeps steering it to 5 GHz. This causes the printer to go offline, fail to wake, and requires the Canon app to reconnect. My Orbi model does...
Sad that Canon's program failed to lock the printer to 2.4G. But, good news that an inexpensive WiFi extender did the job. "Problem Solved"
Sad that Canon's program failed to lock the printer to 2.4G.
Why should it? These printers come just with poor to avarage wireless client. And the big majority of dual-band WiFi clients, being in IoT, mobile phones, tablets, notebooks, ... the user has no such choice, never, nowhere.
Since there is no such choice, it's up to the printer manuafacturer investigating, why their printers (equipped with extremely cheap WiFi adapters) are failing badly if the customer WiFi environment is not that basic as intended in their product specs and design!
But, good news that an inexpensive WiFi extender did the job.
Yes, these (even inexpensive) extenders allow (just like consumer and business wireless access points) to define an SSID active on e.g. the 2.4 GHz band only. Thats why some senior community members here (including yourself in a differet fur) have suggested that approach.
The extender only broadcasts 2.4GHz - which the Canon printer prefers.
So you know wehre you should complain to....
Now, if I tell you that the Netgear EAX80 extender (a Broadcom platform, with BCM43684 WiFi ...) does, when operating on all bands, and in mesh mode, fail miserably in a typyical environment with business class APs (Qualcomm platfrom, Netgear WBE71x and WBE75x, almost the de-facto standard with all vendors), what does that mean to us? The IT worls is - when it comes to WiFi - is not perfect.
In my opinion the problem is shared between Netgear and Canon. Netgear because they offer no means to control band steering. Canon because they should not even be configuring their printers to work with 5GHz. But since Canon is allowing users to use 5GHz - they should offer the ability to toggle it on or off. I spent 2 hours with Canon Tech Support not solving my problem. It wasn't until I dug deeper on my own to discover that 5GHz is crap. Canon sent me a survey to measure the results of my satisfaction with their tech support. I happily responded and I have not heard back.
Something that may help in resolving the printers wifi issues with MESH systems, try a USB to ethernet print server. Maybe getting the printer on a Ethernet connection and then point your printer driver to this IP address instead of using WiFi may be one solution.
https://www.amazon.com/StarTech-com-100Mbps-Ethernet-Network-Server/dp/B016A4MSA4?th=1
Orbi only offers the platform for devices to connect too, dual band or signal band. It's always been up to the devices to pick the signal to connect too.
Good Luck.
