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Forum Discussion

mgarrucho's avatar
Feb 07, 2019
Solved

Disney Circle Passcode Reset Not Sending to my Phone

Hi everyone, I've reset my phone recently and need to reinstall the Circle App but everytime I get to the resend Passcode nothing is being sent to my phone. Any solution on this? Thanks.

  • I’ve tried but I can’t get through as my product warranty is over that’s why I have to ask here. I think they (Netgear) just don’t care. However, I manage to email Circle Disney Direct after a day of messaging and emailing I finally got an email address that responded. Thanks to Liam from Circle, just in case you need to contact them here is the responding email address support@circlehelp.zendesk.com. They emailed the code.

    Regards
    Michael

3 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    I would make contact with NG support about this. 

    Blanca_O 


    mgarrucho wrote:

    Hi everyone, I've reset my phone recently and need to reinstall the Circle App but everytime I get to the resend Passcode nothing is being sent to my phone. Any solution on this? Thanks.


     

    • mgarrucho's avatar
      mgarrucho
      Tutor
      I’ve tried but I can’t get through as my product warranty is over that’s why I have to ask here. I think they (Netgear) just don’t care. However, I manage to email Circle Disney Direct after a day of messaging and emailing I finally got an email address that responded. Thanks to Liam from Circle, just in case you need to contact them here is the responding email address support@circlehelp.zendesk.com. They emailed the code.

      Regards
      Michael
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Awesome, glad they were able to help you out. Thanks for sharing this information. Please mark your post as solved so others will know. 

         

        Enjoy. :smileywink:


        mgarrucho wrote:
        I’ve tried but I can’t get through as my product warranty is over that’s why I have to ask here. I think they (Netgear) just don’t care. However, I manage to email Circle Disney Direct after a day of messaging and emailing I finally got an email address that responded. Thanks to Liam from Circle, just in case you need to contact them here is the responding email address support@circlehelp.zendesk.com. They emailed the code.

        Regards
        Michael