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MidTnMike41's avatar
MidTnMike41
Aspirant
Jan 21, 2019
Solved

Download speed cut in half on wired connection

Hi,    I just installed my Orbi on a xfinity gigabit connection using bridge mode. When I plug my pc directy into the modem I get a speedtest of about 960Mbs down. When I plug my pc into the Orbi...
Installation
Troubleshooting
  • FURRYe38's avatar
    FURRYe38
    Jan 24, 2019

    Thanks for letting us know. Seems that you and others are noticing issues with the ISP services as well:

    https://community.netgear.com/t5/Orbi/New-RBR50-Satellite-setup-some-thoughts-and-questions/m-p/1695200#M50774

     

    Glad they got it fixed. Please mark your thread Solved so others will know. 

     

    Enjoy now. 

    MidTnMike41 wrote:

    My issue is resolved. Turned out to be a problem with xfinity. After rebooting everything and plugging PC directly into modem i was only getting 350Mbps from modem. After an hour on the phone they admitted my speed was wrong. They did something, i lost internet for a few min and it came up. I now get 950Mbps on my wired PCs through the Orbi. All is good. Make sure to check speed going in!

     

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 21, 2019

What FW is currently loaded?
Is the Orbi system operating in Router or AP mode? Orbi only supports these modes. There is no bridge mode. 

Your TM1602 is a modem/Voip only, there is no NAT here. You should be seeing a public IP address ON the Orbi router. 

 

Try this, Power OFF The ISP Modem and factory reset the Orbi router. Power ON the ISP Modem. Walk thru the setup wizard of the Orbi. Besure not to enable QoS, Traffic Meter, or Access Controls or Circle. Don't set up the satellite(s), just yet. If your ISP doesn't support IPv6, disable it as well. Might test both testtings. 

 

Run a speed test using a web browser with speedtest.net with the wired PC. What are the results here? 

Robreiderjr wrote:

Interesting that you're having that problem. I was about to post with the exact issue, though I'm on Spectrum and using an Arris TM1602 modem. When I connect either a Mac or PC directly to the modem I get over 200Mbps down but when I connect the Orbi system it goes down to just under 100. I don't know how to set the Orbi to bridge mode but this seems to be symptomatic of Double NAT (at least that's what I'm reading).

 

Would love to have some Orbi/Netgear assitance with this!

 

Rob

 

Robreiderjr's avatar
Robreiderjr
Tutor
Jan 21, 2019

Hi, Furry,

 

Thanks so much for the quick reply. I'll get on the reset in the next 48 hours and do what you say. I currently have the latest firmware (it was checked yesterday but I don't recall what it is).

 

When I do the factory reset of the router will that screw up the settings of all the devices I have when it comes back online? It's been a tedious process with a bunch of WeMo devices. My assumption is that if I give the network the same name and password everything should still work but I'd like to know that before I get started so I have time to reconfigure all that stuff if necessary.

 

Thanks again,

 

Rob

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 21, 2019

    Do this first. Go to Advanced Tab/Advaced Settings/Backup. Save your current routers configuration to file. Keep this handy. 

    Then do the factory reset and setup from scratch. Before reloading the saved config file, run the wired speeds tests first and see if you get to spec speeds. If you do, then load the config file. Then test again, and run speed tests gain. Let us know if you see any differences. 

    Robreiderjr wrote:

    Hi, Furry,

     

    Thanks so much for the quick reply. I'll get on the reset in the next 48 hours and do what you say. I currently have the latest firmware (it was checked yesterday but I don't recall what it is).

     

    When I do the factory reset of the router will that screw up the settings of all the devices I have when it comes back online? It's been a tedious process with a bunch of WeMo devices. My assumption is that if I give the network the same name and password everything should still work but I'd like to know that before I get started so I have time to reconfigure all that stuff if necessary.

     

    Thanks again,

     

    Rob