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Forum Discussion
EVERYTHING is broken after V2.1.1.12
I am seriously ticked at Netgear. This update has broken everything, we tried to play a local lan game last night and EVERYONE kept disconnecting. My sattelites are all disappering, and not showing any connected devices. My wifi is unstable, I used to pull at least 300 mbs of my 600 mbs over wifi, now I am lucky to get 9... and sometimes trickles down from there. You guys just broke my entire house. You do realize when you are experimenting with firmware updates and betas that you PUSH on people, that some of us have our lights, garage door, doorbells, security cameras, hvac systems and door locks all being controlled via wifi... and you just broke it ALL... great job... I am going to look at Eero systems, I don't care how much money I wasted on this orbi system...
26 Replies
Wish there as some way to understand why some people have all these issues and others don’t. I’ve only had my Orbi RBK53 system running for about 3 weeks now, but haven’t been having any issues at all. Have about 25-30 devices connect typically, and while I don’t game, we do stream often. Been running the 2.1.1.12 firmware for 2 days now and have’t noticed much difference. I get 70 down and 6 up from Spectrum and it’s been rock solid.
Don't know if it helps but a little while back I suggested turning off UPNP if you have it on. All instability for me disappeared with that setting getting turned off.
I've been running the RBK53 for a year now without any issues. I've even been recommending it to several people. I've loved it. About a week ago, I started getting mass disconnections of devices across the network. I don't know what changed, perhaps the firmware auto-updated. A few days ago, I updated to v2.1 in hopes it would resolve everything. It did not.
I've spent several, SEVERAL hours this weekend just trying to get this thing to work again. It disconnects every 10-30 minutes. I haven't figured out rhyme or reason. I've cleared the NVRAM on all devices and factory reset them several times. This is a nightmare, and I'm considering returning the product to Costco, buying Eero, and apologizing to everybody I've recommended this product to.
Has anyone tried a nvram clear? Does a factory reset clear nvram as well?
larryindublin wrote:Wish there as some way to understand why some people have all these issues and others don’t. I’ve only had my Orbi RBK53 system running for about 3 weeks now, but haven’t been having any issues at all. Have about 25-30 devices connect typically, and while I don’t game, we do stream often. Been running the 2.1.1.12 firmware for 2 days now and have’t noticed much difference. I get 70 down and 6 up from Spectrum and it’s been rock solid.
It's pretty clear... Netgear either has a couple of versions of chipsets in the RBK50's or a fair number with some sort of hardware fault... whether knowingly or by accident....
It's the only real likely explanation. It's very easy that a manufacturer delivered either a slightly different chip or a batch with defects.
Netgear probably tests on 50's that meet the specs they expect and are equally mistified why their firmware doesn't work for a subset of users.
After turnning on my erro on Thursday I've had no disconnects and ended 5.5 months of frustration. As a note, my Orbi worked from March to July without flaw.
Disconnects all three units several times per day. This is almost as bad as the Velop system I returned before this.
Same for me. This release is very unstable.
- After 2 days of stability, tonight my router rebooted itself three times in about 1/2 hour. Considering some of the other complaints, will probably go back to 2.0
.0.74 and hope it's stable. Thankfully Costco has world's best return policy.
Hello netgearguy
That is correct orbi will auto update to the latest version.
DarrenM
DarrenM - thanks for confirming how things work now.
Does Netgear believe that this is an issue that requires addressing, or is the intent to never allow any ability to block or reverse FW updates, even in an Advanced or Expert mode?
I understand if Netgear is concerned about customers being exposed to security risks and bugs w/older FW, and there are difficulties supporting multple versions (I work for a large consumer tech company so I get that). However, the inability to block (or at least reverse) a FW update is a definte Con in my Pro/Con for Orbi, and will influence my (and others likely) decision about keeping or returning mine, recommending it to family and friends, etc.
- It's a nightmare situation.
I am going on holiday in the next few weeks and I have a relatively stable setup.
The last thing I need is an auto FW update.
So we figured it out. This was not netgear at all, this is an issue with Andoid phones. Oreo pixel or pixel 2 causes mass chaos with the orbi network. We just turned off the phone and everything works perfectly again. This is totally what was causing issues.
Well, to be fair - it's still a netgear issue because no wifi device should be able to cause the router to crash, but at least with that knowledge you have a workaround until the firmware is fixed. I'd also say try turning off UPNP and fast roaming on your router and see if that helps with it working with Android on.
