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Forum Discussion

Doug427's avatar
Doug427
Follower
Apr 06, 2021

existing OrbiRSB40V stopprd working

Ref: RBR20 Router with RBS40V Extender

- I have been using the Extender's Ethernet for my PC for 2 years.

- Ethernet became intermittent, then stopped working. (error = cable not connected) 

- RBR20 wireless has/is working fine

- RBS40V turns solid blue, but does not send out wireless or ethernet connection

- I can see the NETGEAR-EXT on my phone's wireless

- I can connect to it on my phone, but that is all.

- tried many things, but not helping

 

Please help if you can, thanks, -Doug

 

2 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    May 31, 2021

    Hi Doug427

     

    Welcome to NETGEAR Community!

     

    May we please know the firmware version of the router and Orbi voice satellite? 

    How far is the Orbi voice satellite from the router? 

    You mentioned you've tried many things, does it include resetting the Orbi Voice satellite? If not, kindly reset the satellite and resync to the router. 

     

    Regards,
    Blanca
    Community Team

  • smachaje's avatar
    smachaje
    Tutor
    Jun 04, 2021

    I had similar experience with RBS40V, not the extender version.

     

    Check the firmware on the router.  It should not be higher than the satelite.  I just spent a day trying to figure out why my RBS40V with firmware 2.6.2.4 couldn't connect to RBR40 with 2.7.2.104.  I had to downgrade firmware on the router first to 2.6.  But wait for it, Netgreat suggested for automated firmware update the 2.7!!!  For RBS40V 2.6 is the last firmware available.  So 2.7 on router basically kills RBS40V satelites.