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Forum Discussion

DAC128's avatar
DAC128
Aspirant
Aug 28, 2018

failure to connect orbi to satillite

Purchased new on 8/22/2018. Need phone number for support. Orbi Router can't find satellite, DAC128
Installation
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 28, 2018

What FW are you using on the router?

Was the rourter FW updated before the satellite?

Are you getting a pulsating WHITE led on top of the satellite after its ready?

  • DAC128's avatar
    DAC128
    Aspirant
    Aug 28, 2018

                FW is 2.1.4.16

                 Router was not updated.

                  Satellite is pulsating WHITE.

                    

                 Thanks for responding,  do you know of a Netgrear support phone number?