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Forum Discussion
Family member accidentally ruined the speed of the internet when trying to turn off devices.
A family member tried turning off devices using the Orbi App, and when they were turned back on, I discovered the wifi speeds had decreased tremendously; I do not believe they are are competent enough to know what they did, nor do I believe they will be able to fix it, without some sort of assitance which they will not allow me to provide. What could have possibly caused this drop in performance (I seek all possible explanations)? I noticed sometimes when I run a speed test, the speeds are normal, but it is taking forever for web pages, videos, and more to load.
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Matter wrote:A family member tried turning off devices using the Orbi App, and when they were turned back on, I discovered the wifi speeds had decreased tremendously; I do not believe they are are competent enough to know what they did, nor do I believe they will be able to fix it, without some sort of assitance which they will not allow me to provide. What could have possibly caused this drop in performance (I seek all possible explanations)? I noticed sometimes when I run a speed test, the speeds are normal, but it is taking forever for web pages, videos, and more to load.
The #1 recommendation when electronics act up is, "Turn it off, sing Happy Birthday, and turn it back on again."
(In the days of the original IBM PC, we called this "using the big red switch", but electronics these days do not have big red switches.)
I did a full network reset on my computer, along with running an offline virus scan; the problem persists, and this has never happened before. From what I can gather, I believe the person was pressing many buttons without knowing what they did, in an attempt to turn off devices.
I had meant to power cycle the Orbi, not the computer.
