NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Firmware 1.12.0.18 update error?
I completed an online automatic update for new FW 1.12.0.18 But I have update failed status message. but Current version number did update on SAT? So how do I correct this so the information i...
Hello Doug
You may have to do a manual update on the satellite or even resync the satellite with the base station.
DarrenM
i just purchase a orbi netgear ac300 from best buy, question? should i wait for the next update?
Any update on this issue? Having the exact same problem.
I talked to Tech Support and after having me repeating what I had tried, I was told to do another reset of the Orbi Satellite that lost it's connection after the failed FW update. It consisted of holding in the reset button for 30 seconds. The Satellite would just flash the white led. I was told to pack up everything and return it to where I purchased for an exchange because the firmware was corrupted. Support said to call them back when I had the new one and they would walk me through the FW update. I will do that soon. I hope that helps. J-K
PS When I called Tech Support the message said the wait time was about 45 minutes. Happily, I only had to wait about 5-10 minutes!