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freakievinnie's avatar
freakievinnie
Star
Oct 04, 2018
Solved

Firmware 2.2.1.210 and connection problems Skybell

Yesterday I manually updated the firmware (2.1.4.16) of my Orbi RBR50 and RBS50 to 2.2.1.210. All devices quickly connected except for my Skybell Trim Plus doorbell. So I reset the router and satelit...
Installation
Troubleshooting
  • freakievinnie's avatar
    freakievinnie
    Oct 10, 2018

    Thank you all for your imput/help. It took a lot of time and frustration but my Skybell is online now for almost 2 days. 

     
freakievinnie's avatar
freakievinnie
Star
Oct 05, 2018

 

FURRYe38 

I use WPA2-PSK [AES]. I changed it to WPA-PSK [TKIP] + WPA2-PSK [AES]. Unfortunately no result

 

seanrkelly71

I tried the channel settings: standard/auto, 11, 10, 6 and 1. Also no result

 

Thanks for your help. I really think it's a bug in the new firmware.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 05, 2018

    As a last resort test, disable security on the Orbi router and see if the device sees and connect?

    Does the Orbi have a WPA and TPIK only setting? IF not, set back to your normal setting.


    Only thing I can recommend is to contact NG support and inform them about this that it was working before the udpate and now it's not.

     

    You can try to revert however the system may autoupdate again. You can try blocking it:

    1) Go to Advanced, Security, Block Sites and add the following sites.
    http.fw.updates1.netgear.com
    updates1.netgear.com
    downloads.netgear.com
    Kept digging on this and learned the following:
    TCP port 443 (HTTPS): http.fw.updates1.netgear.com
    TCP port 21 (FTP): updates1.netgear.com
    I believe those two are all that's necessary to block.  Orbi tries HTTPS first, then FTP.

    I don't guarantee this works either.

     

    freakievinnie wrote:

     

    FURRYe38 

    I use WPA2-PSK [AES]. I changed it to WPA-PSK [TKIP] + WPA2-PSK [AES]. Unfortunately no result

     

     

    • freakievinnie's avatar
      freakievinnie
      Star
      Oct 06, 2018
      @FURRYe38
       
       
       
       
      Thanks for your help.                                                                                                                                                                     
      - The Orbi does not have a WPA and TPIK only setting. The only settings are: none,

      WPA2-PSK [AES] and WPA-PSK [TKIP] + WPA2-PSK [AES]

      - I will try to block the system updates folowing 'your' rules.

      - What is the easiest way to contact NG support?

      - I will disable security on the Orbi router. I will test this later. I'll keep you informed.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Oct 06, 2018

        Christian_R

        freakievinnie wrote:
        @FURRYe38
         
         
         
         
        Thanks for your help.                                                                                                                                                                     
        - The Orbi does not have a WPA and TPIK only setting. The only settings are: none,

        WPA2-PSK [AES] and WPA-PSK [TKIP] + WPA2-PSK [AES]

        - I will try to block the system updates folowing 'your' rules.

        - What is the easiest way to contact NG support?

        - I will disable security on the Orbi router. I will test this later. I'll keep you informed.