This morning I saw that the skybell blinked because there was no internet connection again. When I looked at the data from the router, I saw that my router had been automatically updated at 3 am. I have manually installed the old firmware again. Also this time a stable connection within seconds.
\nThat is why I have two questions:
- Does anyone have any tips to solve the connection (I think it is a bug in the new firmware) problem?
- Is it still not possible to switch off the auto update function?
\nThanks for your help!
","kudosSumWeight":4,"postTime":"2018-10-04T10:18:22.086-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuOHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Installation","text":"Installation","time":"2015-07-19T05:39:46.190-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuOHwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Troubleshooting","text":"Troubleshooting","time":"2015-01-02T12:49:43.803-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1647561_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":18368},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:1647561":{"__typename":"Conversation","id":"conversation:1647561","solved":true,"topic":{"__ref":"ForumTopicMessage:message:1647561"},"lastPostingActivityTime":"2018-11-13T10:40:41.373-08:00","lastPostTime":"2018-11-13T10:40:41.373-08:00","unreadReplyCount":67,"isSubscribed":false},"ModerationData:moderation_data:1647561":{"__typename":"ModerationData","id":"moderation_data:1647561","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1647561_1":{"__typename":"Revision","id":"revision:1647561_1","lastEditTime":"2018-10-04T10:18:22.086-07:00"},"ForumReplyMessage:message:1649275":{"__typename":"ForumReplyMessage","id":"message:1649275","conversation":{"__ref":"Conversation:conversation:1647561"},"author":{"__ref":"User:user:610872"},"entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1647561/message:1649275","revisionNum":1,"uid":1649275,"depth":14,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"subject":"Re: Firmware 2.2.1.210 and connection problems Skybell","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1649275"},"parent":{"__ref":"ForumReplyMessage:message:1649210"},"body":"Hello All,
\n\n\n\n
If you're still having issues with Skybell and the latest Orbi FW, please send me a PM with your name, email, phone, and preferred contact time (including time zone).
\n\n\n\n
\n\n
~Christian
","body@stringLength":"279","rawBody":"Hello All,
\n\n\n\n
If you're still having issues with Skybell and the latest Orbi FW, please send me a PM with your name, email, phone, and preferred contact time (including time zone).
\n\n\n\n
\n\n
~Christian
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It took a lot of time and frustration but my Skybell is online now for almost 2 days.
\n\n
FURRYe38 wrote:
\nSo when not using any PW ON the router you turned OFF WPA security all together?
\n
Yes, the Skybell connects immediately when I NOT using a password on the router (leave it blanc) and TURNED OFF (Security Options select 'None' ) WPA security.
","body@stringLength":"518","rawBody":"\nwrote:
\nSo when not using any PW ON the router you turned OFF WPA security all together?
\n
Yes, the Skybell connects immediately when I NOT using a password on the router (leave it blanc) and TURNED OFF (Security Options select 'None' ) WPA security.
","author":{"__ref":"User:user:547599"},"isEscalated":null,"postTime":"2018-10-08T08:42:07.740-07:00","solution":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Revision:revision:1649275_1":{"__typename":"Revision","id":"revision:1649275_1","lastEditTime":"2018-10-08T11:11:29.225-07:00"},"QueryVariables:ReplyList:message:1649275:1":{"__typename":"QueryVariables","id":"ReplyList:message:1649275:1","value":{"id":"message:1649275","sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1756807174290":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1756807174290","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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SkyBell technical support just emailed me tonight with a fix that worked like a charm. The Skybell HD immediately connected back to my Orbi wifi network. See below:
\n\n
Thank you for contacting SkyBell Technical Support.
Please follow the instructions below to get the SkyBell back online:
- Press your SkyBell button in and hold it for about a minute. The LED will flash (rapid green>red and green>blue>YELLOW).
- Once you see the LED flash YELLOW, please release the SkyBell button.
- Within a minute, your SkyBell will be flashing red and green.
Once it is flashing red and green, select 'Add a new SkyBell' in your app and follow the on-screen instructions to re-sync your device until after you have selected your network. When asked to input your password, please select the \"Advanced\" at the top.
When syncing, you will need to use the advanced options within the SkyBell Application and enter the information below.
It will ask for the following:
-Password: This will be your WiFi password
-Keep it at WPA2
-IP Address: (see gateway first) Use the first three numbers from your default gateway and 201 for your 4th number (e.g. if your gateway is 192.168.1.x, use 192.168.1.201)
-Subnet Mask: 255.255.255.0
-Gateway: Use the number that follows \"Default Gateway/Router\" for your router/extender that you are using to connect the device (e.g. 192.168.1.x or 10.0.0.x, etc)
-DNS: 8.8.8.8
Finnaly a soultion That worked for me .. skybell back online after a long weekend of tinkering .and frustration..
\nthank you
\nRay
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"139","kudosSumWeight":0,"postTime":"2018-10-08T20:04:01.147-07:00","lastPublishTime":"2018-10-08T20:04:01.147-07:00","metrics":{"__typename":"MessageMetrics","views":34049},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:663977":{"__typename":"User","id":"user:663977","uid":663977,"login":"FeroxJB","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-10-06T23:33:45.835-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:ejquo23388/user:663977"},"ModerationData:moderation_data:1649495":{"__typename":"ModerationData","id":"moderation_data:1649495","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1649495":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:663977"},"id":"message:1649495","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1647561/message:1649495","revisionNum":1,"uid":1649495,"depth":16,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1649457"},"conversation":{"__ref":"Conversation:conversation:1647561"},"subject":"Re: Firmware 2.2.1.210 and connection problems Skybell","moderationData":{"__ref":"ModerationData:moderation_data:1649495"},"body":"So it sounds like we are just assigning the skybell a static IP address?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"72","kudosSumWeight":0,"postTime":"2018-10-08T20:56:36.671-07:00","lastPublishTime":"2018-10-08T20:56:36.671-07:00","metrics":{"__typename":"MessageMetrics","views":34034},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Rank:rank:57":{"__typename":"Rank","id":"rank:57","position":8,"name":"Guru - Experienced User","color":"002FFF","icon":null,"rankStyle":"FILLED"},"User:user:74881":{"__typename":"User","id":"user:74881","uid":74881,"login":"FURRYe38","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2010-04-14T14:22:21.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.netgear.com/t5/s/ejquo23388/images/dS03NDg4MS0zMzk1OWk0ODAwMTQ0QkQ4QkRGMDA5"},"rank":{"__ref":"Rank:rank:57"},"entityType":"USER","eventPath":"community:ejquo23388/user:74881"},"ModerationData:moderation_data:1649668":{"__typename":"ModerationData","id":"moderation_data:1649668","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1649668":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:74881"},"id":"message:1649668","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1647561/message:1649668","revisionNum":1,"uid":1649668,"depth":16,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1649457"},"conversation":{"__ref":"Conversation:conversation:1647561"},"subject":"Re: Firmware 2.2.1.210 and connection problems Skybell","moderationData":{"__ref":"ModerationData:moderation_data:1649668"},"body":"Glad someone contacted Skybell to get more help and information on this. Glad this seems to be working for others as well. You should mark this post a resolved so other will see it and find this information.
\n
Thanks for posting it.
Enjoy. :smileywink:
\n\n
tcaprio wrote:
\nIt worked! SkyBell technical support just emailed me tonight with a fix that worked like a charm. The Skybell HD immediately connected back to my Orbi wifi network. See below:
\n\n
Thank you for contacting SkyBell Technical Support.
\n
Please follow the instructions below to get the SkyBell back online:
- Press your SkyBell button in and hold it for about a minute. The LED will flash (rapid green>red and green>blue>YELLOW).
- Once you see the LED flash YELLOW, please release the SkyBell button.
- Within a minute, your SkyBell will be flashing red and green.
Once it is flashing red and green, select 'Add a new SkyBell' in your app and follow the on-screen instructions to re-sync your device until after you have selected your network. When asked to input your password, please select the \"Advanced\" at the top.
When syncing, you will need to use the advanced options within the SkyBell Application and enter the information below.
It will ask for the following:
-Password: This will be your WiFi password
-Keep it at WPA2
-IP Address: (see gateway first) Use the first three numbers from your default gateway and 201 for your 4th number (e.g. if your gateway is 192.168.1.x, use 192.168.1.201)
-Subnet Mask: 255.255.255.0
-Gateway: Use the number that follows \"Default Gateway/Router\" for your router/extender that you are using to connect the device (e.g. 192.168.1.x or 10.0.0.x, etc)
-DNS: 8.8.8.8
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2018-10-09T06:40:40.725-07:00","lastPublishTime":"2018-10-09T06:40:40.725-07:00","metrics":{"__typename":"MessageMetrics","views":33978},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":13,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:664825":{"__typename":"User","id":"user:664825","uid":664825,"login":"Garyt16","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-10-09T18:57:40.067-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:ejquo23388/user:664825"},"ModerationData:moderation_data:1649949":{"__typename":"ModerationData","id":"moderation_data:1649949","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1649949":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:664825"},"id":"message:1649949","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1647561/message:1649949","revisionNum":1,"uid":1649949,"depth":17,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1649668"},"conversation":{"__ref":"Conversation:conversation:1647561"},"subject":"Re: Firmware 2.2.1.210 and connection problems Skybell","moderationData":{"__ref":"ModerationData:moderation_data:1649949"},"body":"I’m still having trouble probably I’m not tech savvy. I manually entered the listed numbers including the gateway/router address but it’s still failing...help please!! Called Netgear and was on the phone for over an hour and then got disconnected.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2018-10-09T18:59:59.037-07:00","lastPublishTime":"2018-10-09T18:59:59.037-07:00","metrics":{"__typename":"MessageMetrics","views":33866},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:1649968":{"__typename":"ModerationData","id":"moderation_data:1649968","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1649968":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:664825"},"id":"message:1649968","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1647561/message:1649968","revisionNum":1,"uid":1649968,"depth":18,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1649949"},"conversation":{"__ref":"Conversation:conversation:1647561"},"subject":"Re: Firmware 2.2.1.210 and connection problems Skybell","moderationData":{"__ref":"ModerationData:moderation_data:1649968"},"body":"Thanks to Paul (Cool2562) who took the time to reach out and text/walk me through the fix using the SkyBell app! Really appreciate him going above and beyond!!!
Boom -- The solution above worked. Thanks for sharing!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"56","kudosSumWeight":0,"postTime":"2018-10-11T05:34:54.696-07:00","lastPublishTime":"2018-10-11T05:35:18.526-07:00","metrics":{"__typename":"MessageMetrics","views":33663},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:1650695":{"__typename":"ModerationData","id":"moderation_data:1650695","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1650695":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:665141"},"id":"message:1650695","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1647561/message:1650695","revisionNum":1,"uid":1650695,"depth":17,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1649668"},"conversation":{"__ref":"Conversation:conversation:1647561"},"subject":"Re: Firmware 2.2.1.210 and connection problems Skybell","moderationData":{"__ref":"ModerationData:moderation_data:1650695"},"body":"Please Help!Its the IP address in your case, use the ones i have listed below
\n\n
It will ask for the following:
-Password: This will be your WiFi password
-Keep it at WPA2
-IP Address: (see gateway first) Use the first three numbers from your default gateway and 201 for your 4th number (e.g. if your gateway is 10) Use - 10.0.0.201
-Subnet Mask: 255.0.0.0
-Gateway: Use the number that follows \"Default Gateway/Router\" for your router/extender that you are using to connect the device: Use - 10.0.0.1
-DNS: 8.8.8.8
Enjoy. :smileywink:
\n\n
Luisfo wrote:
Finally worked!
Thanks a lot!!!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"96","kudosSumWeight":0,"postTime":"2018-10-11T07:10:35.252-07:00","lastPublishTime":"2018-10-11T07:10:35.252-07:00","metrics":{"__typename":"MessageMetrics","views":33651},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1650741":{"__typename":"ModerationData","id":"moderation_data:1650741","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1650741":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:663412"},"id":"message:1650741","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1647561/message:1650741","revisionNum":1,"uid":1650741,"depth":21,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1650719"},"conversation":{"__ref":"Conversation:conversation:1647561"},"subject":"Re: Firmware 2.2.1.210 and connection problems Skybell","moderationData":{"__ref":"ModerationData:moderation_data:1650741"},"body":"
If your Default Gateway is 192.168.1.1 use subnet 255.255.255.0 and IP address 192.168.1.201
\nIf your Default Gateway is 10.0.0.1 use subnet 255.0.0.0 and IP address 10.0.0.201
\n\n
Hope that helps people
\n\n
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2018-10-11T07:43:42.222-07:00","lastPublishTime":"2018-10-11T07:43:42.222-07:00","metrics":{"__typename":"MessageMetrics","views":33644},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:667134":{"__typename":"User","id":"user:667134","uid":667134,"login":"deeperBrea","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-10-17T19:40:29.241-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:ejquo23388/user:667134"},"ModerationData:moderation_data:1653394":{"__typename":"ModerationData","id":"moderation_data:1653394","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1653394":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:667134"},"id":"message:1653394","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1647561/message:1653394","revisionNum":1,"uid":1653394,"depth":17,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1649668"},"conversation":{"__ref":"Conversation:conversation:1647561"},"subject":"Re: Firmware 2.2.1.210 and connection problems Skybell","moderationData":{"__ref":"ModerationData:moderation_data:1653394"},"body":"
RBR20
\nThank you, you saved me much heartache and frustration. My SkyBell HD is working now.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"113","kudosSumWeight":0,"postTime":"2018-10-17T19:43:19.835-07:00","lastPublishTime":"2018-10-17T19:43:19.835-07:00","metrics":{"__typename":"MessageMetrics","views":6915},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1653556":{"__typename":"ModerationData","id":"moderation_data:1653556","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1653556":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:74881"},"id":"message:1653556","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1647561/message:1653556","revisionNum":1,"uid":1653556,"depth":18,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1653394"},"conversation":{"__ref":"Conversation:conversation:1647561"},"subject":"Re: Firmware 2.2.1.210 and connection problems Skybell","moderationData":{"__ref":"ModerationData:moderation_data:1653556"},"body":"Enjoy. :smileywink:
\n\n
deeperBrea wrote:
\nRBR20
\nThank you, you saved me much heartache and frustration. My SkyBell HD is working now.
\n
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"181","kudosSumWeight":0,"postTime":"2018-10-18T07:14:55.843-07:00","lastPublishTime":"2018-10-18T07:14:55.843-07:00","metrics":{"__typename":"MessageMetrics","views":6894},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:472673":{"__typename":"User","id":"user:472673","uid":472673,"login":"ericsteward2003","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-09-14T03:05:20.952-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:ejquo23388/user:472673"},"ModerationData:moderation_data:1654322":{"__typename":"ModerationData","id":"moderation_data:1654322","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1654322":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:472673"},"id":"message:1654322","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1647561/message:1654322","revisionNum":1,"uid":1654322,"depth":15,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1649275"},"conversation":{"__ref":"Conversation:conversation:1647561"},"subject":"Re: Firmware 2.2.1.210 and connection problems Skybell","moderationData":{"__ref":"ModerationData:moderation_data:1654322"},"body":"
after upgradeing my firmware, my satellite (RBS50) won't connect. I tried almost everything on the web that doesn't seem to work .
\nI have the RBR50 Oribi .
\nericsteward2003@ yahoo.com
\nEST
\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2018-10-20T17:34:42.780-07:00","lastPublishTime":"2018-10-20T17:34:42.780-07:00","metrics":{"__typename":"MessageMetrics","views":6858},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:622285":{"__typename":"User","id":"user:622285","uid":622285,"login":"nitingautam","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-05-29T20:12:26.883-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:ejquo23388/user:622285"},"ModerationData:moderation_data:1654341":{"__typename":"ModerationData","id":"moderation_data:1654341","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1654341":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:622285"},"id":"message:1654341","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1647561/message:1654341","revisionNum":1,"uid":1654341,"depth":17,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1649668"},"conversation":{"__ref":"Conversation:conversation:1647561"},"subject":"Re: Firmware 2.2.1.210 and connection problems Skybell","moderationData":{"__ref":"ModerationData:moderation_data:1654341"},"body":"
Worked all fine :) thank you for the tip.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"43","kudosSumWeight":0,"postTime":"2018-10-20T19:38:23.017-07:00","lastPublishTime":"2018-10-20T19:38:23.017-07:00","metrics":{"__typename":"MessageMetrics","views":6858},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1654523":{"__typename":"ModerationData","id":"moderation_data:1654523","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1654523":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:74881"},"id":"message:1654523","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1647561/message:1654523","revisionNum":1,"uid":1654523,"depth":16,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1654322"},"conversation":{"__ref":"Conversation:conversation:1647561"},"subject":"Re: Firmware 2.2.1.210 and connection problems Skybell","moderationData":{"__ref":"ModerationData:moderation_data:1654523"},"body":"Make a new post about this in the main Orbi forum please.
\n\n
ericsteward2003 wrote:
\nafter upgradeing my firmware, my satellite (RBS50) won't connect. I tried almost everything on the web that doesn't seem to work .
\nI have the RBR50 Oribi .
\nericsteward2003@ yahoo.com
\nEST
\n\n
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2018-10-21T11:48:01.444-07:00","lastPublishTime":"2018-10-21T11:48:01.444-07:00","metrics":{"__typename":"MessageMetrics","views":6834},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1654524":{"__typename":"ModerationData","id":"moderation_data:1654524","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1654524":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:74881"},"id":"message:1654524","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1647561/message:1654524","revisionNum":1,"uid":1654524,"depth":18,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1654341"},"conversation":{"__ref":"Conversation:conversation:1647561"},"subject":"Re: Firmware 2.2.1.210 and connection problems Skybell","moderationData":{"__ref":"ModerationData:moderation_data:1654524"},"body":"
Enjoy. :smileywink:
\n\n
nitingautam wrote:
\nWorked all fine :) thank you for the tip.
\n
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This is done through the SkyBell app. Use the 10.0.0.1. And the 8.8.8.8
\n\n
Jeyglo9809 wrote:
I am having the same issue and I dont know how to tell what to put from the description for my ip address and Gateway part can someone help with exactly the numbers I need to put. THANK YOU... also that's the numbers for my router my actual Skybell connects to the Orbi satellite does that make a difference I believe the ip address for satellite is 10.0.0.6 does this sound correct so which do I use?
Please follow the instructions below to get the SkyBell back online:
- Press your SkyBell button in and hold it for about a minute. The LED will flash (rapid green>red and green>blue>YELLOW).
- Once you see the LED flash YELLOW, please release the SkyBell button.
- Within a minute, your SkyBell will be flashing red and green.
Once it is flashing red and green, select 'Add a new SkyBell' in your app and follow the on-screen instructions to re-sync your device until after you have selected your network. When asked to input your password, please select the \"Advanced\" at the top.
When syncing, you will need to use the advanced options within the SkyBell Application and enter the information below.
It will ask for the following:
-Password: This will be your WiFi password
-Keep it at WPA2
-IP Address: (see gateway first) Use the first three numbers from your default gateway and 201 for your 4th number (e.g. if your gateway is 192.168.1.x, use 192.168.1.201)
-Subnet Mask: 255.255.255.0
-Gateway: Use the number that follows \"Default Gateway/Router\" for your router/extender that you are using to connect the device (e.g. 192.168.1.x or 10.0.0.x, etc)
-DNS: 8.8.8.8
These setting are found and used in setup on the skybell app.
\n\n
Jeyglo9809 wrote:
So I filled in:
1. My password
2. Ip address (It sounds like the directions are saying to put in 10.0.0.201 is this correct?
3. Subnet mask 255.255.255.0
4. Gateway I'm not sure what to put based on the directions
5. Dns 8.8.8.8
My main questions are on point 2 and 4 what do I fill in... You wrote 8.8.8.8 but that's for the DNS not gateway or am I misunderstanding?
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private message me and I can walk anyone through how to get it working. IP address varies per network.
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